At a Glance
- Tasks: Lead delivery performance and drive improvements in service quality and stability.
- Company: Maximus, a global leader in health and employment services.
- Benefits: Inclusive culture, career development, and support for diverse backgrounds.
- Other info: Join a supportive team committed to diversity and inclusion.
- Why this job: Make a real impact on people's lives while developing your leadership skills.
- Qualifications: Experience in service delivery and strong stakeholder management skills.
The predicted salary is between 36000 - 60000 € per year.
Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary We are looking to recruit 2 x Delivery Enablement Leads that will be embedded business partners to defined services, regions, or value streams. The scope is end-to-end delivery performance enablement (volume, quality, SLA, customer outcomes). Delivery Enablement Leads are accountable for stable, predictable, and sustainable service delivery. Operating as trusted strategic partners to operational leadership, they execute the enablement strategy defined by the Head of Service Delivery Enablement across the breadth of the operation, focussing on priority areas as demand requires. These roles focus on anticipating risks and driving systemic improvements that enhance delivery resilience and performance.
Specific Accountabilities:
- Enablement Strategy Execution Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires. Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
- Delivery Monitoring & Risk Anticipation (forward facing)
- Risk Prevention & Assurance Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance. Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
- Rapid Stabilisation Leadership When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans. Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
- Systemic Improvements (backward facing) Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today. Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head’s improvement priorities.
- Strategic Stakeholder Partnership Operate as a trusted advisor to operational leaders and cross functional partners. Provide constructive challenge on delivery plans, trade-offs and risk exposure. Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
- Strong experience in service delivery, operations, or delivery enablement roles
- Demonstrated ability to stabilise underperforming services
- High level of operational and commercial judgement
- Strong influencing and stakeholder management skills
- Data-literate, with the ability to interpret insight and act decisively
- Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
- Comfortable operating in ambiguity and high-pressure environments
Desirable:
- Bachelor’s degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
- Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
- Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
- Sector familiarity (central government context or vendor management)
Individual Competencies:
- Excellent communication at all organisational levels
- Calm, decisive and solution focused under pressure
- Pragmatic and outcome oriented
- Credible with senior leaders and frontline teams
- Able to challenge constructively while maintaining strong relationships
- A commitment to the principles and practices of diversity, equity, and inclusion.
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.
Delivery Enablement Lead employer: Maximus
Maximus is an exceptional employer, dedicated to making a meaningful impact on people's lives through health and employment services. With a strong commitment to diversity, equity, and inclusion, employees benefit from a supportive work culture that fosters personal and professional growth. The Delivery Enablement Lead role offers unique opportunities to influence service delivery in a dynamic environment, ensuring stability and resilience while working alongside passionate colleagues who care about the community.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Enablement Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Maximus. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common questions for Delivery Enablement Leads. Think about how your experience aligns with their needs and be ready to share specific examples.
✨Tip Number 3
Show off your data skills! Be prepared to discuss how you've used data analytics tools in past roles. This will demonstrate your ability to drive performance improvements.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Maximus team.
We think you need these skills to ace Delivery Enablement Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Delivery Enablement Lead role. Highlight your experience in service delivery and how it aligns with our needs at Maximus. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to emphasise your operational judgement and stakeholder management skills. Use specific examples from your past roles to demonstrate how you've successfully navigated challenges and improved service delivery.
Be Data-Driven:Since data literacy is key for this role, make sure to mention your experience with data analytics tools like Excel or PowerBI. We love seeing candidates who can interpret insights and act decisively based on data!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining our team at Maximus!
How to prepare for a job interview at Maximus
✨Know Your Enablement Strategy
Before the interview, make sure you understand the enablement strategy that the Head of Service Delivery Enablement has outlined. Be ready to discuss how you would translate strategic objectives into practical actions and ensure consistent adoption of these practices.
✨Showcase Your Risk Management Skills
Prepare examples of how you've proactively identified risks in previous roles. Discuss specific conditions that could compromise delivery stability and how you addressed them. This will demonstrate your ability to anticipate risks and drive improvements.
✨Data-Driven Decision Making
Brush up on your data analytics skills, especially with tools like Excel and PowerBI. Be prepared to talk about how you've used data to inform decisions and improve service delivery in the past. Highlight any specific metrics or insights that led to successful outcomes.
✨Build Rapport with Stakeholders
Think about how you can establish yourself as a trusted advisor to operational leaders. Prepare to discuss how you've aligned stakeholders around shared delivery outcomes in the past, even when priorities differed. Strong influencing skills are key for this role!
