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- Tasks: Support vulnerable individuals through calls, emails, and live chats, providing essential guidance.
- Company: Maximus is a global leader in health and employment services, impacting millions annually.
- Benefits: Enjoy a full-time role with a competitive salary and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: No specific experience required; just bring your passion for helping others and strong communication skills.
- Other info: Join a diverse team committed to equity and inclusion, with guaranteed interviews for applicants with disabilities.
The predicted salary is between 25185 - 25185 £ per year.
Join to apply for the Customer Service Advisor – Migrant Help role at Maximus
Join to apply for the Customer Service Advisor – Migrant Help role at Maximus
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Requirements
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our call centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore the options available to them, making a significant difference in their lives.
- Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
- Identify and address safeguarding concerns promptly and effectively.
- Meet customer service standards and performance goals.
- Respond to difficult and sensitive cases with empathy, patience, and resilience.
- Deliver information services across multiple channels (telephone, online, email, and live chat).
- Resolve service user issues proactively, calmly, and professionally.
- Offer guidance, tailored recommendations, and signposting to Service Users.
- Follow established processes and adjust to evolving procedures.
- Manage confidential information with strict adherence to data protection standards.
- Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
- Experience performing under pressure and handling demanding situations whilst staying calm and patient.
- Experience maintaining high levels of accuracy and attention to detail in all tasks.
- Experience collaborating with diverse teams to achieve common goals.
- Ability to solve complex problems and deliver solutions in a timely manner.
- Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
- Ability to resolve conflict, ensuring a positive outcome.
- Ability to work independently, demonstrating initiative and good decision-making skills.
- Strong written English skills to accurately input and record service user information.
Desirable
- Experience working with service users with additional needs and adapting to unique requirements.
- Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
- Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
- Ability to listen and engage with service users, understanding their needs and replying appropriately.
- Ability to show empathy towards other\’s experiences and emotions.
- Clear, effective and engaging communication skills with service users.
- A positive approach to fostering an encouraging environment for colleagues and service users.
- Proficient using a variety of digital software applications, and openness to learning new technologies.
- Ability to prioritise time and tasks to meet deadlines and achieve objectives.
- An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
- Ability to adapt to changing environments and needs, being flexible and resilient in situations.
- Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
- Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Government Administration
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Customer Service Advisor - Migrant Help employer: Maximus
Contact Detail:
Maximus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Migrant Help
✨Tip Number 1
Familiarise yourself with the services provided by Maximus, especially those related to mental health support. Understanding their mission and values will help you connect better with the role and demonstrate your passion during any discussions.
✨Tip Number 2
Practice active listening skills, as this is crucial for a Customer Service Advisor. Engage in role-playing scenarios with friends or family to simulate difficult conversations, which will prepare you for handling sensitive cases with empathy.
✨Tip Number 3
Network with current or former employees of Maximus on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on current issues related to mental health and community support. Being knowledgeable about recent developments will not only enhance your understanding but also show your commitment to the role during interviews.
We think you need these skills to ace Customer Service Advisor - Migrant Help
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, especially those related to empathy, communication, and handling sensitive situations.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise any previous customer service roles, particularly those involving vulnerable individuals or mental health support, and showcase your ability to handle challenging situations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the challenges faced by service users. Use specific examples from your past experiences to demonstrate your skills in empathy, problem-solving, and effective communication.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A well-presented application can make a significant difference.
How to prepare for a job interview at Maximus
✨Show Your Empathy
As a Customer Service Advisor, you'll be dealing with vulnerable individuals. Make sure to express your understanding and compassion during the interview. Share examples of how you've handled sensitive situations in the past.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've resolved complex issues. Highlight your ability to stay calm under pressure and how you approach problem-solving, especially in challenging scenarios.
✨Familiarise Yourself with Mental Health Awareness
Since the role involves supporting service users with mental health concerns, it’s beneficial to show your awareness of these issues. Research common mental health challenges and be ready to discuss how you would support someone facing them.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to demonstrate your written and verbal communication skills. You might even want to practice explaining complex information clearly and concisely.
