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For Companies At a Glance
- Tasks: Support vulnerable individuals through calls, emails, and live chats, providing essential guidance.
- Company: Maximus is a global leader in health and employment services, impacting millions annually.
- Benefits: Enjoy a full-time role with a competitive salary and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: No specific experience required; just bring your passion for helping others and strong communication skills.
- Other info: Join a diverse team committed to equity and inclusion, with guaranteed interviews for applicants with disabilities.
The predicted salary is between 25185 - 25185 £ per year.
General information
Job Posting Title Customer Service Advisor – Migrant Help Date Wednesday, November 26, 2025 City Leeds Country United Kingdom Working time Full-time
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
Start date: Monday 19th January 2026.
This is a full time role, 37.5 hours a week, working shifts between 8am – 10pm across 5 days including some weekends and some bank holidays.
1.Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.Identify and address safeguarding concerns promptly and effectively.
3.Meet customer service standards and performance goals.
4.Respond to difficult and sensitive cases with empathy, patience, and resilience.
6.Resolve service user issues proactively, calmly, and professionally.
7.Offer guidance, tailored recommendations, and signposting to Service Users.
8.Follow established processes and adjust to evolving procedures.
9.Manage confidential information with strict adherence to data protection standards.
10.Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient.• Experience maintaining high levels of accuracy and attention to detail in all tasks.• Experience collaborating with diverse teams to achieve common goals.• Ability to solve complex problems and deliver solutions in a timely manner.• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.• Ability to resolve conflict, ensuring a positive outcome.• Ability to work independently, demonstrating initiative and good decision-making skills.• Strong written English skills to accurately input and record service user information.Desirable • Experience working with service users with additional needs and adapting to unique requirements.• Awareness of mental health issues and a passion for further learning and development in this area.Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.• Ability to listen and engage with service users, understanding their needs and replying appropriately.• Ability to show empathy towards other\’s experiences and emotions.• Clear, effective and engaging communication skills with service users.• A positive approach to fostering an encouraging environment for colleagues and service users.• Proficient using a variety of digital software applications, and openness to learning new technologies.• Ability to prioritise time and tasks to meet deadlines and achieve objectives.• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.• Ability to adapt to changing environments and needs, being flexible and resilient in situations.• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
Customer Service Advisor - Migrant Help employer: Maximus
Contact Detail:
Maximus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Migrant Help
✨Tip Number 1
Familiarise yourself with the services provided by Maximus, especially those related to mental health support. Understanding their mission and values will help you connect better with the role and demonstrate your passion during any discussions.
✨Tip Number 2
Practice active listening skills, as this is crucial for a Customer Service Advisor. Engage in role-playing scenarios with friends or family to simulate difficult conversations, which will prepare you for handling sensitive cases with empathy.
✨Tip Number 3
Network with current or former employees of Maximus on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on current issues related to mental health and community support. Being knowledgeable about recent developments will not only enhance your understanding but also show your commitment to the role during interviews.
We think you need these skills to ace Customer Service Advisor - Migrant Help
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, especially those related to empathy, communication, and handling sensitive situations.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise any previous customer service roles, particularly those involving vulnerable individuals or mental health support, and showcase your ability to handle challenging situations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the challenges faced by service users. Use specific examples from your past experiences to demonstrate your skills in empathy, problem-solving, and effective communication.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A well-presented application can make a significant difference.
How to prepare for a job interview at Maximus
✨Show Your Empathy
As a Customer Service Advisor, you'll be dealing with vulnerable individuals. Make sure to express your understanding and compassion during the interview. Share examples of how you've handled sensitive situations in the past.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've resolved complex issues. Highlight your ability to stay calm under pressure and how you approach problem-solving, especially in challenging scenarios.
✨Familiarise Yourself with Mental Health Awareness
Since the role involves supporting service users with mental health concerns, it’s beneficial to show your awareness of these issues. Research common mental health challenges and be ready to discuss how you would support someone facing them.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to demonstrate your written and verbal communication skills. You might even want to practice explaining complex information clearly and concisely.
