Customer Service Advisor - Migrant Help

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Customer Service Advisor – Migrant Help – Cardiff

Client: Maximus

Location: Cardiff, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 418320730080

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

General information

Job Posting Title: Customer Service Advisor – Migrant Help

City: Cardiff

Country: United Kingdom

Working time: Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people annually. In the UK, we employ around 5,000 people across the country to deliver impactful services, including assessments, health services, employability programmes, and specialist support.

The Customer Service Advisor is expected to provide an exceptional level of service to our service users, working with various organisations from charity, third sector, and government sectors.

The role requires:

• Understanding, supporting, and advising customers requiring a range of information, advice, and guidance.
• Providing telephone and multi-channel support with integrity, professionalism, and compliance with all relevant processes, procedures, and legislation.
• Meeting or exceeding Service Level Agreements (SLAs).
• Providing multi-channel information services and accurate, meaningful support.
• Listening patiently, empathising, and conveying a genuine desire to help.
• Maintaining Customer Records Management (CRM) system with accurate data input.
• Working with colleagues to ensure high customer satisfaction.
• Continuously improving services and responding positively to change.
• Researching effectively to meet deadlines.
• Operating in compliance with company policies, HR best practices, and relevant regulations including PCI, GDPR, ISO 27001, 9001, and 14001.

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