Customer Service Advisor - Blended

Customer Service Advisor – Blended, Cardiff

Client: Maximus

Location: Cardiff, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 49153cb5f210

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

General information

Job Posting Title: Customer Service Advisor – Blended

Date: Thursday, May 16, 2024

City: Cardiff

Country: United Kingdom

Working time: Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver impactful services, including assessments, health services, employability programmes, and support for those in need.

The Customer Service Advisor will provide exceptional service to our users, working with a variety of organisations from charity, third sector, and government sectors.

You will be required to:

• Understand, support, and advise customers requiring a wide range of information, advice, and guidance.
• Provide a telephone and multi-channel support service with professionalism, adhering to all relevant processes, procedures, and legislation.
• Meet or exceed Service Level Agreements (SLAs).
• Offer multi-channel information services.
• Provide accurate and consistent information to support our customers.
• Listen patiently, empathise with callers, and convey a genuine desire to help.
• Maintain the Customer Records Management (CRM) system with accurate data input and record keeping.
• Work collaboratively to ensure high customer satisfaction.
• Drive continuous service improvement and adapt to change positively.
• Research effectively on various topics to meet deadlines.
• Operate in compliance with company policies, HR practices, and relevant regulations including PCI, GDPR, ISO 27001, 9001, and 14001.
• Demonstrate experience in delivering supportive services, teamwork, data collection, and recording.
• Be IT literate with full knowledge of MS Office Suite and Windows-based databases.
• Plan and coordinate workload efficiently.
• Exhibit excellent communication and interpersonal skills.
• Make strong decisions and resolve complaints effectively.
• Show emotional resilience.

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