Clinical Support Coach - WCA

Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. The Clinical Support Coach has a hybrid role of outcome related delivery (assessments/audit depending on business need), with a set amount of time weekly for HP clinical support.

This is primarily focussed on new entrants, ensuring weekly time with each new starter to support progression and develop skillset, with group shared sessions. They also provide cover for the HP helpline, ensuring that queries are supported with a coaching mindset and encouraging HP autonomy. They act as an example of best practice and role models for our HP team.

• Conducting outcome-based delivery activities – performing assessments and audits as required by business needs to ensure compliance and quality standards.
• Providing weekly clinical support to Health Practitioners (HPs) – dedicating scheduled time each week to support HPs, focusing on skill development and progression.
• Supporting new entrants through coaching – engaging with new starters individually and in group sessions to build confidence, competence, and clinical capability.
• Facilitating shared learning sessions – organizing and leading group sessions to promote knowledge sharing and best practices among HPs.
• Covering the HP helpline with a coaching approach – responding to queries on the HP helpline, guiding practitioners with a coaching mindset to encourage autonomy and problem-solving.
• Acting as a role model for best practice – demonstrating professional standards and exemplary clinical practice to inspire and guide the HP team.
• Promoting continuous development and team support – encouraging ongoing learning and collaboration within the HP team to maintain high-quality service delivery.

• Internal: Service Delivery Manager, Clinical Assurance Leads, Heads of Clinical Assurance & Audit, Operational Delivery Manager
• External: DWP contractual meetings as required (SLPM representation).

• Qualified health professional (nurse, occupational therapist, physiotherapist, doctor)
• Professional Registration (NMC, HCPC and GMC)
• Competent Disability Analyst
• Worked as a competent health professional for a minimum of 1 year
• Approval and consistent performance in key tasks for role
• Able to deliver productivity and quality standards agreed between the Maximus and the Department
• Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus
• Creating and executing action plans to drive performance improvement
• Able to coach and inspire HPs
• Able to build strong working relationships, influencing and empowering others to make pro-active decisions
• Display confidence and a calm and steady presence to effectively manage difficult situations

• Coaching Experience

• Maximus Competencies: Embraces Respect, Partners Effectively, Creates Innovative Solutions, Focuses on the Customer, Demonstrates Compassion, Takes Responsibility & Acts with Integrity, A commitment to the principles and practices of diversity, equity, and inclusion.
• Individual Competencies: Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct, Complies with all applicable continuous professional development requirements, Able to effectively develop and support HPs to improve maintain performance standards, Able to ensure that professional practice standards and 'best practice' are maintained in all areas of work, Flexible and adaptable, Able to understand and respond proactively to changing customer needs, Able to collaborate effectively with a wide variety of needs to drive a performance culture, Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences, Able to drive innovation, and identify ideas and solutions to benefit the wider business.

Home/hybrid role with time required in assessment centre to support health professionals. The split is 80% home based and 20% site based (Midlands and Wales).