At a Glance
- Tasks: Support health professionals through coaching and assessments while promoting best practices.
- Company: Join Maximus, a global leader in health and employment services.
- Benefits: Flexible hybrid work, competitive salary, and a commitment to diversity and inclusion.
- Other info: 80% remote work with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your coaching skills.
- Qualifications: Qualified health professional with coaching experience and a passion for helping others.
The predicted salary is between 37000 - 44000 £ per year.
Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.
Role Summary
The Clinical Support Coach has a hybrid role of outcome related delivery (assessments/audit depending on business need), with a set amount of time weekly for HP clinical support. This is primarily focussed on new entrants, ensuring weekly time with each new starter to support progression and develop skillset, with group shared sessions. They also provide cover for the HP helpline, ensuring that queries are supported with a coaching mindset and encouraging HP autonomy. They act as an example of best practice and role models for our HP team.
Essential Duties and Responsibilities
- Conducting outcome-based delivery activities – performing assessments and audits as required by business needs to ensure compliance and quality standards.
- Providing weekly clinical support to Health Practitioners (HPs) – dedicating scheduled time each week to support HPs, focusing on skill development and progression.
- Supporting new entrants through coaching – engaging with new starters individually and in group sessions to build confidence, competence, and clinical capability.
- Facilitating shared learning sessions – organizing and leading group sessions to promote knowledge sharing and best practices among HPs.
- Covering the HP helpline with a coaching approach – responding to queries on the HP helpline, guiding practitioners with a coaching mindset to encourage autonomy and problem‑solving.
- Acting as a role model for best practice – demonstrating professional standards and exemplary clinical practice to inspire and guide the HP team.
- Promoting continuous development and team support – encouraging ongoing learning and collaboration within the HP team to maintain high‑quality service delivery.
Qualifications & Experience
- Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic, doctor)
- Professional Registration (NMC, HCPC and GMC)
- Competent Disability Analyst
- Worked as a competent health professional for a minimum of 1 year
- Approval and consistent performance in key tasks for role
- Able to deliver productivity and quality standards agreed between the Maximus and the Department
- Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus
- Creating and executing action plans to drive performance improvement
- Able to coach and inspire HPs
- Able to build strong working relationships, influencing and empowering others to make pro‑active decisions
- Display confidence and a calm and steady presence to effectively manage difficult situations
- Coaching Experience
- Partners Effectively
- Creates Innovative Solutions
- Focuses on the Customer
- Demonstrates Compassion
- Takes Responsibility & Acts with Integrity
- A commitment to the principles and practices of diversity, equity, and inclusion.
- Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct
- Complies with all applicable continuous professional development requirements
- Able to effectively develop and support HPs to improve and maintain performance standards
- Able to ensure that professional practice standards and "best practice" are maintained in all areas of work
- Flexible and adaptable
- Able to understand and respond proactively to changing customer needs
- Able to collaborate effectively with a wide variety of needs to drive a performance culture
- Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences
- Able to drive innovation, and identify ideas and solutions to benefit the wider business
Travel Requirements
Home/hybrid role with time required in assessment centre to support health professionals. The split is 80% home based and 20% site based (North West & North East - England).
EEO Statement
MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long‑term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Clinical Support Coach - PIP - UK employer: Maximus
Maximus is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. As a Clinical Support Coach, you will benefit from a hybrid working model, allowing for flexibility while making a meaningful impact on the lives of health practitioners and clients alike. With a commitment to diversity, equity, and continuous learning, Maximus fosters an environment where you can thrive professionally and personally in the North West & North East of England.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Support Coach - PIP - UK
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Maximus.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Maximus.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Maximus, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Support Coach - PIP - UK
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Maximus.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Maximus.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Maximus. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Maximus. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Maximus
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Maximus’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
