At a Glance
- Tasks: Handle customer complaints, liaise with healthcare professionals, and draft responses to inquiries.
- Company: Join MAXIMUS, a leading organisation dedicated to improving lives.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on accuracy and quality assurance.
- Why this job: Make a real difference by supporting vulnerable claimants and ensuring quality service.
- Qualifications: Experience with customer complaints and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
MAXIMUS is seeking a Case Officer in the UK to join a hybrid team based at Quarry House, Leeds.
The role focuses on handling customer complaints end-to-end, liaising with healthcare professionals and managers, and drafting responses to complex inquiries.
You will analyse complaints, maintain documentation in the CMS, and draft responses for FOI requests, with a strong emphasis on accuracy, timeliness, and quality assurance.
Experience with vulnerable claimants is essential.
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We think you need these skills to ace Case Officer – Complaints & Enquiries (Hybrid UK)
Customer Complaint Handling
Liaising with Healthcare Professionals
Documentation Management
Drafting Responses
Analytical Skills
Attention to Detail
Quality Assurance
