MAXIMUS is seeking an experienced contact centre supervisor to lead a busy team in a hybrid Nantgarw office. You will set performance targets and oversee daily operations to ensure fast, efficient service and high quality outcomes.
You will liaise with supervisors, managers and colleagues to resolve issues, coach staff, and develop procedures while maintaining compliance with PCI, GDPR and ISO standards. This role emphasizes safety, inclusivity and data-driven improvements.
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Team Lead - Contact Centre Performance & Coaching in Cardiff employer: Maximus
Maximus is an exceptional employer, dedicated to making a meaningful impact on people's lives through health and employment services. With a strong commitment to diversity, equity, and inclusion, employees benefit from a supportive work culture that fosters personal growth and development. Working as an Employment Advisor in the UK offers the unique opportunity to engage directly with individuals, empowering them to overcome barriers to employment while being part of a passionate team that values collaboration and innovation.
