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- Tasks: Provide exceptional support to Asylum Seekers via calls, emails, and live chats.
- Company: Global health and employment services provider based in Cardiff.
- Benefits: Full-time role with comprehensive training and a chance to make a real difference.
- Why this job: Join a passionate team and help those in need while developing your skills.
- Qualifications: Strong communication skills and a genuine desire to assist others.
- Other info: Dynamic work environment with training starting on February 16, 2026.
The predicted salary is between 30000 - 42000 £ per year.
A global health and employment services provider in Cardiff is seeking a dedicated Customer Service Advisor. This full-time role involves delivering outstanding service and essential support to Asylum Seekers through calls, emails, and live chats. Successful candidates will be passionate about helping others and ready to work in a dynamic environment. Training is set to begin on February 16, 2026, ensuring all advisors are equipped to make a significant difference in the lives of those in need.
Customer Service Advisor - Multichannel Community Support in Cardiff employer: Maximus
Contact Detail:
Maximus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Multichannel Community Support in Cardiff
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support Asylum Seekers. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with calls, emails, and live chats, it’s crucial to be clear and empathetic. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to customer service. They can provide insider tips and might even refer you for the position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Service Advisor - Multichannel Community Support in Cardiff
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in the lives of Asylum Seekers.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight any relevant experience in customer service or support roles, especially in dynamic environments like ours.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Maximus
✨Know the Company Inside Out
Before your interview, take some time to research the global health and employment services provider. Understand their mission, values, and the specific challenges faced by Asylum Seekers. This knowledge will not only impress the interviewers but also help you tailor your responses to show how you can contribute to their goals.
✨Showcase Your Passion for Helping Others
Since this role is all about delivering outstanding service, be prepared to share examples from your past experiences where you've gone above and beyond to assist someone. Whether it's in a professional or personal context, demonstrating your genuine passion for helping others will resonate well with the interviewers.
✨Practice Multichannel Communication Skills
As a Customer Service Advisor, you'll be handling calls, emails, and live chats. Practise responding to common customer queries across these channels. You might even want to role-play with a friend to get comfortable with different communication styles. This will help you feel more confident during the interview when discussing your approach to multichannel support.
✨Prepare Questions That Matter
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the training process starting on February 16, 2026, or ask how the team measures success in supporting Asylum Seekers. This shows that you're not just interested in the job, but also in how you can grow and make an impact within the company.
