At a Glance
- Tasks: Provide essential support to service users through calls, emails, and live chats.
- Company: Maximus, a compassionate company based in Cardiff.
- Benefits: Hybrid work model, flexible shifts, and the chance to make a difference.
- Other info: Collaborative environment with opportunities for personal growth.
- Why this job: Join us to positively impact communities and support those in need.
- Qualifications: Multilingual skills and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
Maximus, based in Cardiff, is seeking a dedicated Customer Service Advisor to provide essential support to service users, particularly Asylum Seekers, by delivering outstanding service through calls, emails, and live chats.
The role involves collaborating with an Interpreter service and requires flexibility, working 5 shifts per week, scheduled between 8:00 AM and 6:00 PM.
This position offers a hybrid work model after probation, and is ideal for those looking to positively impact communities and contribute to meaningful work.
Compassionate CX Advisor - Hybrid & Multilingual Support in Cardiff employer: Maximus
Maximus is an exceptional employer that prioritises the well-being of its employees while fostering a supportive and inclusive work culture in Cardiff. With a hybrid work model, employees enjoy flexibility alongside opportunities for personal and professional growth, all while making a meaningful impact on the lives of service users, particularly Asylum Seekers. Join us to be part of a team that values compassion and dedication in delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Compassionate CX Advisor - Hybrid & Multilingual Support in Cardiff
✨Tip Number 1
Research the company and its mission. Understanding Maximus's commitment to supporting Asylum Seekers will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with service users through various channels, being clear and empathetic in your conversations is key. Try role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Be flexible and open-minded about your availability. With shifts scheduled between 8:00 AM and 6:00 PM, showing that you can adapt to different working hours will make you a more attractive candidate.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. This way, we can keep track of your progress and get you one step closer to joining our team.
We think you need these skills to ace Compassionate CX Advisor - Hybrid & Multilingual Support in Cardiff
Some tips for your application 🫡
Show Your Compassion:When writing your application, let your genuine compassion shine through. We want to see how you can connect with service users, especially those in vulnerable situations like asylum seekers.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or working with diverse communities. We love seeing how your background aligns with our mission to provide outstanding support.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that make it easy for us to see your skills and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this meaningful opportunity.
How to prepare for a job interview at Maximus
✨Understand the Role
Before your interview, make sure you thoroughly understand what it means to be a Compassionate CX Advisor. Familiarise yourself with the challenges faced by asylum seekers and think about how you can provide outstanding support through calls, emails, and live chats.
✨Show Your Empathy
This role is all about compassion and understanding. During the interview, share examples from your past experiences where you've demonstrated empathy and provided exceptional customer service. This will show that you’re not just qualified, but also genuinely care about making a difference.
✨Prepare for Multilingual Scenarios
Since this position involves multilingual support, be ready to discuss your language skills. Think of situations where you’ve used your language abilities to assist others, and be prepared to demonstrate your communication style in different languages if asked.
✨Flexibility is Key
The job requires flexibility with shifts, so be prepared to discuss your availability. Highlight your willingness to adapt to different schedules and how you manage your time effectively, especially in a hybrid work environment.
