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- Tasks: Support candidates on their journey to employment by providing guidance and conducting eligibility checks.
- Company: Maximus, a global leader in health and employment services.
- Benefits: Competitive salary, full-time role, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while building valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a diverse team committed to inclusion and career development.
The predicted salary is between 20500 - 22500 ÂŁ per year.
Branch Co‑ordinator – Maximus
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. In the UK we employ around 5 000 people across the country to deliver services that have a profound impact on people’s lives.
General Information
- Date – Thursday, December 4, 2025
- City – Bradford
- Country – United Kingdom
- Working time – Part‑time
- Closing date – 30‑Dec‑2025
- Salary range – Non‑London £13,104 to £14,107
Key Responsibilities
- To act as the first point of contact for candidates, providing a promotional and informative overview of the services offered by the branch and gaining candidate commitment regarding potential contracts delivered by Remploy to support their journey to employment.
- To conduct “pre‑streaming” questionnaires and eligibility checking to ensure that candidates fit the criteria for Remploy contracts, ensuring that they are directed to the service stream that best fits their needs (including recruitment, development, development services and where appropriate signposting to other external providers).
- To build relationships and manage the expectations of candidates and anyone accompanying them to the branch, including parents, referral partners, carers and friends.
- To develop a detailed understanding of the roles of the Employment Advisors for – Recruitment, the function of Development Services and the services offered by external partners in order to direct the candidate to the right service first time.
- To schedule candidate meetings into the diaries of the relevant Employment Advisors in branch within appropriate timescales, and ensure that candidates leave the branch with clear information about the time and date of their next appointment.
- To liaise closely with the Branch Manager, providing information and statistics for reports and branch performance management information.
- To complete the appropriate documentation and record referral information onto the Clientele database system to the point at which the candidate is handed over to an Employment Advisor.
- To develop local relationships with JobCentre Plus, potential referral partners and recruitment and training organisations in the area to attract and engage eligible candidates.
- Demonstrable experience of working in a role where sales, promotional or influencing skills are required.
- Background in face‑to‑face customer service.Experience of working to structured targets and deadlines.
- Excellent communication skills with the ability to adapt to a wide range of communication and learning styles.
- Strong interpersonal skills, specifically around listening, questioning and building relationships.
- Influencing skills that promote commitment and action.
- Customer focused with a strong commitment to customer care.
- Ability to plan and organise workload to meet required targets and deadlines.
- Computer skills including Microsoft Outlook.
- Numeracy and literacy skills to facilitate management reporting.
- Strong team player with a positive and flexible approach to both work and colleagues.
Key Business Priorities
- Reducing the time of the candidate\’s journey to employment through efficient scheduling of appointments (including submission of job‑ready candidates with an identified job goal on the day of registration).
- Ensuring that branch presentation is consistently in line with required branch standards.
EEO Statement: Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long‑term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.
Seniority level
- Entry level
Employment type
- Part‑time
Job function
- Finance and Sales
Industries
- Government Administration
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Branch Co-ordinator employer: Maximus
Contact Detail:
Maximus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Co-ordinator
✨Tip Number 1
Get to know the company inside out! Research Maximus and its services so you can chat confidently about how you can contribute as a Branch Co-ordinator. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've successfully engaged with customers or candidates. We want to see that you can connect and communicate effectively.
✨Tip Number 3
Be proactive during your interview! Ask insightful questions about the team dynamics and how you can help streamline the candidate journey. This not only shows your enthusiasm but also your commitment to making a positive impact.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that keeps you on their radar and shows your professionalism.
We think you need these skills to ace Branch Co-ordinator
Some tips for your application 🫡
Get to Know the Role: Before you start writing, take a moment to really understand what the Branch Co-ordinator role is all about. Dive into the job description and think about how your skills and experiences align with the responsibilities listed. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Customer Service Skills: Since this role is all about providing a great candidate experience, make sure to highlight your customer service background. Share specific examples of how you've built relationships and helped others in previous roles. We want to see that you can connect with candidates and make their journey smoother!
Be Clear and Concise: When it comes to your written application, clarity is key! Keep your language straightforward and avoid jargon. Use bullet points where possible to make your skills and experiences easy to read. We appreciate a well-organised application that gets straight to the point.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re keen on joining our team at Maximus!
How to prepare for a job interview at Maximus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Branch Co-ordinator role at Maximus. Familiarise yourself with their services and how they support candidates on their journey to employment. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your People Skills
As a Branch Co-ordinator, you'll be the first point of contact for candidates. Practice your interpersonal skills by engaging in mock interviews or role-playing scenarios with friends. Focus on building rapport and demonstrating empathy, as these qualities are crucial for managing candidate expectations and providing excellent customer care.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle situations like a candidate feeling overwhelmed or needing guidance on available services. Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to adapt to different learning styles.
✨Showcase Your Organisational Skills
The role requires effective scheduling and workload management. Be ready to discuss how you prioritise tasks and meet deadlines. You might want to share examples of how you've successfully managed multiple responsibilities in previous roles, highlighting your ability to keep things running smoothly in a busy environment.
