At a Glance
- Tasks: Lead a team of Health Practitioners to ensure top-notch service delivery and customer experience.
- Company: Join a forward-thinking organisation committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Flexible working environment with a focus on teamwork and personal development.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 38000 - 38000 £ per year.
The Service Delivery Manager (SDM) is responsible for the performance and achievement of TPLs within a specific area, providing leadership to a team of Health Practitioners (HPs) and non‑clinical employees, driving compliance, consistency and quality while striving for the best possible customer experience. This is a hybrid role offering a 50/50 balance between remote working and onsite presence in Blackburn. Candidates must be within a commutable distance.
Role duties:
- Jointly monitor operational and clinical performance alongside CSL through available MI at site and individual HP level, identifying trends, risks and development opportunities; create and execute appropriate plans in line with HR policies.
- Responsible for onboarding new HPs from offer acceptance, including welcome calls and regular touch points throughout their new entrant journey, ensuring induction aligns with business expectations.
- Support Resource Managers in planning activity, allocation of resources in line with DWP and company forecast, and effective booking policies to help achieve TPLs and KPIs, optimizing clearance opportunities while maintaining quality and protecting the customer journey.
- Lead and support the team of Healthcare Professionals and administrative colleagues through 1‑to‑1s, regular engagement, and facilitating monthly team meetings with operational updates.
- Review complaints and CSAT data, implement changes and take action to improve claimant journey and experience.
- Manage facilities, ensuring all HSE and security procedures and processes are adhered to.
Qualifications & Experience – Essential:
- Strong initiative and pro‑active nature, keen to learn, personable, flexible, and meticulous.
- Excellent communicator, capable of leading diverse and dispersed teams and interacting confidently with peers and senior stakeholders.
- Ability to analyse data and implement corrective actions to achieve business requirements.
Qualifications & Experience – Desirable:
- Previous management or leadership experience with a focus on adhering to HR policies and procedures.
- Competent IT skills, including Microsoft Office packages.
Individual Competencies – Essential:
- Collaborate effectively with both clinical and non‑clinical colleagues to drive a performance culture and meet quality standards.
- Excellent influencing and communication skills, adapting style to diverse audiences.
- Flexible and adaptable, able to meet immediate and medium‑term customer needs.
- Commitment to diversity, equity and inclusion principles.
- Apply professional skills, manage competence and accountability in line with governing body code of conduct and continuous professional development requirements.
- Coach and mentor Health Care Professionals to maintain performance standards.
Travel Requirements: Some travel to Assessment Centres across Lot 1 when required.
Salary: £38,000.00 annually.
Service Delivery Manager, UK in Blackburn employer: Maximus
At MAXIMUS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Service Delivery Manager in Blackburn, you will benefit from a hybrid working model, competitive salary, and the opportunity to lead a dedicated team of Health Practitioners while making a meaningful impact on the customer experience. Our commitment to diversity, equity, and inclusion ensures that every employee feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager, UK in Blackburn
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Maximus.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Maximus.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Maximus, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Service Delivery Manager, UK in Blackburn
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Maximus.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Maximus.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Maximus. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Maximus. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Maximus
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Maximus’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
