Maximus in Birmingham is seeking a Team Lead to oversee the CX Success Centre, ensuring targets and service standards are met. You will lead, coach and develop Administrators, maintaining compliant processes and driving continuous improvement across referrals, appointments and enquiries.
The role operates hybrid from Birmingham with a requirement to be on site at least two days per week, 9:00am–5:00pm, and potential travel to office as needed.
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Hybrid Team Lead, CX Success Centre — Birmingham employer: Maximus
Maximus is an exceptional employer, dedicated to making a meaningful impact on people's lives through health and employment services. With a strong commitment to diversity, equity, and inclusion, employees benefit from a supportive work culture that fosters personal growth and development. Working as an Employment Advisor in the UK offers the unique opportunity to engage directly with individuals, empowering them to overcome barriers to employment while being part of a passionate team that values collaboration and innovation.
