Maximus is seeking a Team Leader for the CX Success Centre to oversee day-to-day operations, coach staff, and ensure service standards are met. You will manage referrals, appointments, enquiries, and casework, while safeguarding contractual targets and quality requirements.
The role combines on-site leadership with flexible/remote work and requires strong supervision, governance, and collaboration across internal teams to support continuous improvement.
#J-18808-LjbffrCX Team Leader: Hybrid Ops & Coaching in Birmingham employer: Maximus
Maximus is an exceptional employer that prioritises the professional growth of its employees, offering comprehensive training and development opportunities in a supportive work culture. Located in the UK, our team thrives on collaboration and innovation, ensuring that every member contributes to meaningful improvements in healthcare quality and governance. With competitive salaries and a commitment to continuous improvement, Maximus stands out as a rewarding place to advance your career in clinical quality assurance.
