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- Tasks: Lead and oversee assessment centre operations, ensuring quality and performance targets are met.
- Company: Maximus is a global leader in health and employment services, impacting millions of lives annually.
- Benefits: Enjoy a competitive salary, supportive work culture, and opportunities for professional development.
- Other info: Maximus values diversity and offers guaranteed interviews for applicants with disabilities.
- Why this job: Join a passionate team making a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team leadership and performance management; clinical experience is a plus but not essential.
The predicted salary is between 32000 - 48000 £ per year.
Maximus Nottinghamshire, England, United Kingdom
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Maximus Nottinghamshire, England, United Kingdom
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Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Requirements
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Assessment Centre Manager is a Manager role within Operations, reporting to the Area Manager.
The AC Manager is the single point of accountability for delivery of volume, quality, and applicable service level performance targets of an AC or a group of smaller ACs. The role is responsible for leadership and oversight of AC operations, including assessments, admin activities, customer service, facilities, and health & safety.
- Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels
- Deliver team objectives and performance against targets through robust performance management methods
- Facilitate communications which support delivery
- Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery
- Work with Area Manager to drive continuous improvement and disseminate though team
- Investigate and resolve customer complaints and escalate serious complaints as required
- Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Team Performance Leader(s) Clinical Standards Lead(s) if required)
- Ensure Team Performance Leader(s) or Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets
- Ensure Team Performance Leader(s) or Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution
- Support the continuous professional development of staff and encourage shared learning
- Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence
- Other ad hoc duties as required
- Clinical ACMs should retain and maintain their approval for all areas they are trained, and as and when required by the operation you will be expected to carry out assessments and other clinical duties.
Experience And Qualifications
- Experience leading and developing teams
- Experience of delivering challenging performance targets
- Clinical experience helpful but not essential.
Individual Competencies
- Able to balance needs of the business and customer/client. Seeks feedback and reviews and refines approaches to anticipate and deliver better customer/client service
- Delivers high quality work; manages and monitors the quality of work by team and takes action to ensure standards are met
- Able to meet workload requirements and to manage, allocate and monitor team workload to meet output expectations
- Able to build good working relationships and promote cooperation within and across departments/locations to deliver results
- Able to communicate clearly; able to employ a variety of media to communicate effectively with, understand and influence a range of audiences
- Able to champion direction set by senior management and inspire team to deliver results
- Able to drive continuous improvement.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
38,000.00
Maximum Salary
£
38,000.00
Seniority level
- Seniority levelMid-Senior level
Employment type
- Employment typeFull-time
Job function
- Job functionHuman Resources
- IndustriesGovernment Administration
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Assessment Centre Manager employer: Maximus
Contact Detail:
Maximus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assessment Centre Manager
✨Tip Number 1
Familiarise yourself with Maximus and their mission in health and employment services. Understanding their core values and how they impact people's lives will help you align your responses during interviews and demonstrate your commitment to their goals.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams and met performance targets in the past. This will show that you have the skills necessary to oversee operations effectively.
✨Tip Number 3
Be ready to discuss your approach to continuous improvement. Think of instances where you've implemented changes that enhanced team performance or service delivery, as this is a key aspect of the Assessment Centre Manager role.
✨Tip Number 4
Prepare to address how you would handle customer complaints and ensure quality service. Having a strategy in mind for resolving issues and maintaining high standards will demonstrate your readiness for the challenges of the role.
We think you need these skills to ace Assessment Centre Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Assessment Centre Manager. Highlight your relevant experience in leadership, performance management, and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to meet performance targets and manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Mention specific examples of how you've successfully led teams or improved processes in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Maximus
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Assessment Centre Manager. Familiarise yourself with the key performance targets and operational aspects mentioned in the job description, as this will help you demonstrate your knowledge during the interview.
✨Showcase Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Be ready to discuss how you've successfully managed performance targets and fostered a collaborative environment, as these are crucial for the role.
✨Communicate Effectively
Practice clear and concise communication. You may be asked to explain complex processes or changes in assessment procedures, so being able to articulate your thoughts well will be key to impressing the interviewers.
✨Emphasise Continuous Improvement
Demonstrate your commitment to continuous improvement by sharing specific instances where you've driven change or enhanced service delivery. This aligns with Maximus's focus on quality and performance management.