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- Tasks: Lead and oversee assessment centre operations, ensuring quality and performance targets are met.
- Company: Maximus is a global leader in health and employment services, impacting millions of lives annually.
- Benefits: Enjoy a full-time role with opportunities for professional development and a supportive work environment.
- Other info: Proactive management of team absences and commitment to continuous improvement are key aspects of this role.
- Why this job: Join a team that makes a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team leadership and performance management; clinical experience is a plus but not required.
The predicted salary is between 36000 - 60000 £ per year.
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General information
Job Posting Title: Assessment Centre Manager
Date: Thursday, July 24, 2025
City: Mansfield
Country: United Kingdom
Working time: Full-time
Closing Date: 30-Jul-2025
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Assessment Centre Manager is a managerial role within Operations, reporting to the Area Manager.
The AC Manager is the single point of accountability for the delivery of volume, quality, and applicable service level performance targets of an assessment centre or a group of smaller centres. The role is responsible for leadership and oversight of assessment centre operations, including assessments, admin activities, customer service, facilities, and health & safety.
- Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
- Deliver team objectives and performance against targets through robust performance management methods.
- Facilitate communications which support delivery.
- Monitor high-level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
- Work with Area Manager to drive continuous improvement and disseminate through the team.
- Investigate and resolve customer complaints and escalate serious complaints as required.
- Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Team Performance Leader(s) and Clinical Standards Lead(s) if required).
- Ensure Team Performance Leader(s) or Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets.
- Ensure Team Performance Leader(s) or Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution.
- Support the continuous professional development of staff and encourage shared learning.
- Manage absences proactively to minimize ad hoc and ongoing absence.
- Perform other ad hoc duties as required.
- Clinical assessment centre managers should retain and maintain their approval for all areas they are trained, and as required by the operation, you will be expected to carry out assessments and other clinical duties.
Experience and qualifications
- Experience leading and developing teams.
- Experience of delivering challenging performance targets.
- Clinical experience is helpful but not essential.
Individual Competencies
- Able to balance needs of the business and customer/client. Seeks feedback and reviews and refines approaches to anticipate and deliver better customer/client service.
- Delivers high-quality work; manages and monitors the quality of work by the team and takes action to ensure standards are met.
- Able to meet workload requirements and to manage, allocate, and monitor team workload to meet output expectations.
- Able to build good working relationships and promote cooperation within and across departments/locations to deliver results.
- Able to communicate clearly; able to employ a variety of media to communicate effectively with, understand, and influence a range of audiences.
- Able to champion direction set by senior management and inspire the team to deliver results.
- Able to drive continuous improvement.
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Assessment Centre Manager employer: Maximus
Contact Detail:
Maximus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assessment Centre Manager
✨Tip Number 1
Familiarise yourself with the specific performance targets and quality standards that Maximus expects from its Assessment Centre Managers. Understanding these metrics will help you demonstrate your ability to meet and exceed them during interviews.
✨Tip Number 2
Network with current or former employees of Maximus, especially those in managerial roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your leadership style.
✨Tip Number 3
Prepare examples of how you've successfully led teams and managed performance targets in previous roles. Be ready to discuss specific challenges you faced and how you overcame them, as this will showcase your problem-solving skills.
✨Tip Number 4
Stay updated on best practices in assessment centre management and healthcare services. Being knowledgeable about current trends and innovations in the field will position you as a forward-thinking candidate who can contribute to continuous improvement.
We think you need these skills to ace Assessment Centre Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Assessment Centre Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Leadership Experience: Emphasise any previous experience you have in leading and developing teams. Provide specific examples of how you've successfully managed performance targets and improved team dynamics.
Showcase Communication Skills: Since the role requires clear communication across various levels, include examples in your application that demonstrate your ability to communicate effectively with diverse audiences and resolve conflicts.
Focus on Continuous Improvement: Mention any initiatives you've led or participated in that aimed at improving processes or service delivery. This will show your commitment to driving continuous improvement, which is a key competency for this role.
How to prepare for a job interview at Maximus
✨Showcase Your Leadership Skills
As an Assessment Centre Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples from your past experiences where you've successfully managed a team, met performance targets, or resolved conflicts.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of the role, such as overseeing assessment operations and ensuring quality service delivery. Be ready to discuss how your skills align with these responsibilities and how you can contribute to continuous improvement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to handle customer complaints or improve team performance, and be prepared to explain your thought process and outcomes.
✨Communicate Clearly and Effectively
Since the role involves facilitating communication within teams, practice articulating your thoughts clearly. Use examples to illustrate your points and ensure you can convey complex information in an understandable way, tailored to different audiences.