At a Glance
- Tasks: Lead a community-based team to deliver impactful employment services.
- Company: Maximus, a global leader in health and employment services.
- Benefits: £38,000 - £40,000 salary, 25 days leave, flexible benefits, and pension.
- Other info: Join a diverse team committed to inclusion and positive change.
- Why this job: Make a real difference in people's lives through supported employment.
- Qualifications: Passion for supported employment and strong leadership skills required.
The predicted salary is between 38000 - 40000 £ per year.
Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Salary - £38,000 - £40,000
Benefits include - 25 days annual leave, 9% combined pension, flexible benefits package, holiday trade scheme.
Job Summary: The Supported Employment Quality Framework (SEQF) Service Delivery Manager will be responsible for leading, inspiring, and engaging a community-based delivery team within the Lancashire Combined Authority area. This role requires a strong presence within the local community to ensure effective delivery and engagement. The team will deliver a suite of flexible, high-quality services.
As Service Delivery Manager, you will ensure the successful implementation of the Supported Employment Quality Framework (SEQF) and maintain fidelity to the evidence-based model, guaranteeing that all practices align with best standards. You will oversee and lead the delivery of a high-quality, person-centred service that supports vulnerable adults with health conditions, disabilities, and other barriers to engage in meaningful employment. This includes monitoring adherence to the fidelity model and driving continuous improvement and meeting set targets. You will also lead engagement with a variety of stakeholders, including employers and customer forums, to strengthen partnerships and improve service quality.
We are looking for a dedicated and enthusiastic individual who is deeply passionate about supported employment and truly believes in its power to transform lives. The ideal candidate will have a strong desire to drive meaningful change, empowering individuals to unlock their potential and achieve sustainable employment opportunities. If you are motivated by the opportunity to make a real difference and contribute to positive life-changing outcomes, we want to hear from you.
Key Responsibilities:
- Coach, mentor and lead a high performance, empowered and innovative culture. Recruit, engage, develop and retain the right people.
- Ensure personal development is regularly reviewed and that learning and development needs are effectively addressed. Skilfully utilise observation, coaching and mentoring to optimise performance, quality, compliance, behaviours, professional standards and disability expertise with your team.
- Build strong relationships with external organisations (referral partners, employers, funders, public bodies, contractors etc) to foster and maintain new relationships and opportunities for referral generation and employment opportunities.
- Ensure contract compliance is fully achieved in line with SEQF being visionary, promoting improvements and sharing best practice that supports business efficiency.
Desirable Experience:
- Experience of delivering against a Quality Assurance Framework within IPS or SEQF.
- Experience delivering fidelity reviews and influencing service improvements.
- Experience working in employment services, vocational rehabilitation, mental health, or a related field.
Individual Competencies:
- Knowledge of the local labour market and existing relationships with key stakeholders - promote Maximus UK within the local market.
- Excellent development, presentation and communication skills with the ability to adapt to a wide range of communication and learning styles.
- Strong leader able to deputise for Operations Manager in business wide activity and projects.
- Strong problem-solving skills to address challenges faced by clients, staff, or the programme.
- Advocates for equality, diversity, and inclusion in the workplace and the wider community.
- Actively works to reduce stigma around disability, mental health, and other barriers to employment.
- Promotes the value and importance of supported employment to employers, stakeholders, and the community.
- Takes responsibility for team performance, programme success, and participant outcome.
Travel Requirements:
- Be able to travel independently throughout contract area to support the team in their local delivery area.
- Be able to visit employer sites and provide support to all stakeholders.
- Attend team meetings/organisational events.
MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.
Service Delivery Manager employer: Maximus UK
Maximus is an exceptional employer, dedicated to making a meaningful impact in the lives of individuals through its commitment to supported employment. With a strong focus on employee growth and a culture that values diversity, equity, and inclusion, employees are empowered to drive positive change while enjoying benefits such as a competitive salary, generous annual leave, and a flexible benefits package. Working in this field-based role allows you to engage with local communities and stakeholders, fostering a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Maximus UK!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Maximus UK.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Maximus UK. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Maximus UK and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Maximus UK. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Maximus UK's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Maximus UK
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Maximus UK.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Maximus UK will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Maximus UK and how you would contribute to adapting HR strategies.
