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- Tasks: Lead a team providing support for weight management referrals and ensure smooth operations.
- Company: Maximus UK delivers impactful health and employment services, improving lives across the country.
- Benefits: Enjoy 25 days holiday, a competitive salary, and a 9% pension contribution.
- Why this job: Join a passionate team making a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in supervisory roles, managing diverse teams, and supporting vulnerable individuals is essential.
- Other info: This role requires local residency to Oxfordshire and proficiency with spreadsheets.
The predicted salary is between 22700 - 29700 £ per year.
Overview
Join to apply for the Referral Team Leader role at Maximus UK
This range is provided by Maximus UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
For this vacancy you need to live locally to Oxfordshire or within a commutable distance. You also need to be competent with spreadsheets due to reporting requirements.
Be part of something great!
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
- Salary £26,500 – £32,000 per annum
- 25 days holidays + bank holidays
- 9% combined pension contribution
About the role
We have an exciting full time opportunity for you to become our Referral Team Leader.
You will be supporting the management of a team of coordinators that provide triage to people seeking weight management support.
As a team leader, you’ll supervise, motivate, and manage team members daily. Your excellent communication skills will make you the central point of contact for all team members. Proactively ensuring smooth team operations and effective collaboration, you’ll lead by example to achieve contract KPIs and positive outcomes for all our service users.
Key Responsibilities
- Coordinate service delivery: Manage referral flow and ensure service users pathways are continuous across services
- Support the production and analysis of Management Information to support internal and external reporting requirements and inform continuous improvement
- Ensure staff are appropriately trained, motivated, and supported to enable them to carry out their duties to a high standard
- Ensure team and individuals have value and performance-based objectives aligned to the service
- Oversee staff activity, productivity, and utilisation to ensure effective delivery, following Maximus policies and processes
- Conduct spot checks on calls to assess quality and identify training needs
- Set performance goals and targets for the team
- Effectively manage own referral caseload as agreed by line manager to meet deadlines and KPIs
- Contribute to team organisation, planning and continuous improvement
- Manage holidays and absences, prioritising resource allocation for Referral Coordinators
- Embed the service within local networks and communities by developing positive relationships with internal stakeholders
- Establish clear onward referral and sign-posting pathways to support a positive user experience
- Represent the service at meetings and training as required
- Deploy a framework to review and assure team competency in health triage and referral services
- Act as the point of escalation for complex inquiries or complaints and resolve issues promptly
- Ensure delivery against contract performance expectations with the commissioner
- Capture evidence through user feedback, case studies and monitoring of compliments/complaints
- Identify service improvement needs that affect day-to-day delivery
- Deputise for the Service Manager in sickness or annual leave
- Ensure compliance with national standards, NICE guidance, contract and company quality standards, SLAs and SOPs
- Monitor and embed policies related to Health & Safety, Safeguarding and Information Security
- Ensure delivery complies with government guidance on diet, alcohol, physical activity, weight management and smoking cessation
- Coordinate efforts to adapt to government guidance changes
Support the development of high performing teams
- Adopt a proactive approach to supervision and training, aiming for quality and high performance against objectives and KPIs
- Plan and run engaging team-building activities to maintain motivation
- Be proactive and vocal in supporting the Referral Hub team in a reactive environment
- Support supervision access and the development of annual Personal Development Plans (PDPs)
- Support the Service Manager with recruitment, onboarding and induction of team members
- Foster a culture of development and constructive feedback, aligning behaviours with company values
- Encourage a positive, collaborative team environment with a client-centric mindset
Note: This is not an exhaustive list. The Team Leader is expected to carry out all other duties as may be reasonably required.
What we are looking for
- Experience of a supervisory role with experience of managing a diverse team
- Experience of caseload management demonstrated via a Case Management System
- Experience of supporting vulnerable individuals through a change process
- Operational experience of managing a remote team
- Ability to forge good working relationships with external organisations
- Ability to react quickly to unforeseen circumstances
- A strong understanding of the social/wider determinants of health
- A strong understanding of population-based approaches including segmentation and risk stratification
- A strong understanding of behaviour change principles and methodology
- Excellent internal and external stakeholder engagement and management
- Strong written and verbal communication skills with the ability to capture essential information for effective case management
- A strong track record of interpersonal relationships and the ability to build and maintain relationships
- Expertise in communicating with excellent oral and written communication skills
- Experience in delivering behaviour change interventions for lifestyle issues (smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction)
- Membership of professional body (ICF, EMCC, AoC, UKHCA)
- Educated to degree level in a relevant subject (e.g., Psychology, Behavioural Science)
- Experience of supporting people remotely/digitally
- Experience in community development in areas of deprivation, project management and developing new services
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Science, Health Care Provider, and Other
- Industries
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Referral Team Leader employer: Maximus UK
Contact Detail:
Maximus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral Team Leader
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Referral Team Leader role. Understanding the nuances of managing a team and coordinating service delivery will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Maximus UK, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Highlight your experience in managing diverse teams and supporting vulnerable individuals. Be prepared to discuss specific examples that showcase your leadership skills and ability to foster a positive team environment.
✨Tip Number 4
Research the latest trends in health management and behaviour change principles. Being knowledgeable about these topics will not only impress your interviewers but also show your commitment to the role and its impact on service users.
We think you need these skills to ace Referral Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supervisory roles and managing diverse teams. Emphasise your skills in communication, caseload management, and stakeholder engagement, as these are crucial for the Referral Team Leader position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting vulnerable individuals and your understanding of health determinants. Use specific examples from your past experiences to demonstrate how you meet the key responsibilities outlined in the job description.
Highlight Relevant Qualifications: If you have a degree in a relevant subject or membership in a professional body, make sure to mention this prominently. This will show that you have the educational background necessary for the role.
Showcase Your Leadership Skills: Provide examples of how you've successfully led teams in the past. Discuss any team-building activities you've organised and how you've motivated team members to achieve performance goals, as this is a key aspect of the role.
How to prepare for a job interview at Maximus UK
✨Showcase Your Leadership Skills
As a Referral Team Leader, you'll need to demonstrate your ability to manage and motivate a diverse team. Prepare examples of how you've successfully led teams in the past, focusing on your communication style and how you foster collaboration.
✨Understand the Role's Requirements
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how your experience aligns with managing referral flows, supporting staff training, and achieving KPIs. This shows that you are proactive and well-prepared.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex inquiries or complaints. Think of specific situations where you've successfully navigated challenges, particularly in a supervisory role, and be ready to share those stories.
✨Highlight Your Communication Skills
Effective communication is crucial for this role. Be prepared to discuss how you've engaged with stakeholders and supported vulnerable individuals. Use clear examples to illustrate your written and verbal communication abilities, especially in case management contexts.
