Senior Service Delivery Manager (Working from home) in Preston

Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Benefits include:

• 25 days annual leave
• 9% combined pension
• Flexible benefits package
• Holiday trade scheme

The Supported Employment Quality Framework (SEQF) Service Delivery Manager will be responsible for leading, inspiring, and engaging a community-based delivery team within the Lancashire Combined Authority area. This role requires a strong presence within the local community to ensure effective delivery and engagement.

The team will deliver a suite of flexible, high-quality services. As Service Delivery Manager, you will ensure the successful implementation of the Supported Employment Quality Framework (SEQF) and maintain fidelity to the evidence-based model, guaranteeing that all practices align with best standards.

You will oversee and lead the delivery of a high-quality, person-centred service that supports vulnerable adults with health conditions, disabilities, and other barriers to engage in meaningful employment. This includes monitoring adherence to the fidelity model and driving continuous improvement while meeting set targets.

You will also lead engagement with a variety of stakeholders, including employers and customer forums, to strengthen partnerships and improve service quality. We are looking for a dedicated and enthusiastic individual who is deeply passionate about supported employment and truly believes in its power to transform lives.

Key Responsibilities:

• Coach, mentor and lead a high-performance, empowered and innovative culture.
• Ensure personal development is regularly reviewed and that learning and development needs are effectively addressed.
• Skilfully utilise observation, coaching and mentoring to optimise performance, quality, compliance, behaviours, professional standards and disability expertise with your team.
• Build strong relationships with external organisations (referral partners, employers, funders, public bodies, contractors etc.) to foster and maintain new relationships and opportunities for referral generation and employment opportunities.
• Carry out regular resource & succession planning to optimise resource capability, flexibility and capacity that fully meets changing customer and business requirements.
• Maximise the retention of talent and maintain professional standards of service.

Qualifications:

• Significant proven experience of effective leadership and management in a performance-driven environment.
• Track record in the delivery of high-quality services.
• Demonstrable experience in developing people, coaching, mentoring and facilitating the embedding of new learning so it has a positive impact on performance.
• Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.
• Able to plan and organise people, and carry out effective resource and succession planning.
• Self-starter, able to prioritise and problem solve with minimal support.
• Work in a flexible and autonomous manner; being visionary, promoting improvements and sharing best practice that supports business efficiency.
• Experience of delivering against a Quality Assurance Framework within IPS or SEQF.
• Experience delivering fidelity reviews and influencing service improvements.
• Experience working in employment services, vocational rehabilitation, mental health, or a related field.
• Knowledge of the local labour market and existing relationships with key stakeholders.
• Strong leader able to deputise for Operations Manager in business-wide activity and projects.
• Advocates for equality, diversity, and inclusion in the workplace and the wider community.
• Actively works to reduce stigma around disability, mental health, and other barriers to employment.
• Promotes the value and importance of supported employment to employers, stakeholders, and the community.
• Takes responsibility for team performance, programme success, and participant outcomes.

Travel Requirements:

• Be able to travel independently throughout the contract area to support the team in their local delivery area.
• Be able to visit employer sites and provide support to all stakeholders.

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.

The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview.

Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.