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- Tasks: Lead and manage Adult Skills programmes to exceed targets and KPIs.
- Company: Maximus UK provides impactful health and employment services across the country.
- Benefits: Enjoy a full-time role with opportunities for professional development and a supportive work culture.
- Why this job: Make a difference in people's lives while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in managing teams, strong communication skills, and relevant qualifications required.
- Other info: Willingness to travel across West Yorkshire is essential; driving license preferred.
The predicted salary is between 28800 - 48000 £ per year.
Operations Manager – Adult Skills (WYCA)
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Operations Manager – Adult Skills (WYCA)
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This range is provided by Maximus UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
Lead Adult Skills programme/s to exceed objectives and KPIs. Recruit, manage, and mentor team members to achieve targets for income/quality/compliance/outcomes. Develop business in line with KPIs and performance manage colleagues to create a high performing/engaged team.
Site based role: Based in either Leeds/Bradford or Huddersfield but with a requirement to travel across all sites.
Contract Management:
• Ensure successful delivery of contract/s exceeding Financial, Outcomes, Quality, Compliance and Legislative requirements and expectations.
• Report financial, quality and compliance performance of contracts to the Head of and other areas of the business.
• Produce timely and accurate management information and translate all learner performance data (inc. the ILR) to steer the delivery to reach financial and quality targets.
Quality Assurance & Compliance:
• Adhere to Ofsted’s latest Education Inspection Framework and work towards being ‘Outstanding’ in all self-assessment/continuous improvement activities, teaching and learning, mock inspection(s) and actual inspection(s).
• Work with MI and Administrative functions to ensure that paperwork and progress is captured and is robust for audit and inspection requirements.
• Observations of IAG, teaching and learning are met in line with company objectives and striving for outstanding working with Curriculum and Quality teams.
Team Management:
• Manage the delivery of mixed sector Trainers and Coaches to meet the key performance indicators of the contract and business.
• Recruitment, induction and training of a highly professional team.
• Performance management of individuals where performance vs set KPIs, attitude or team ethic, in order to ensure maximum performance levels are achieved.
• Monitor the performance and development of direct reports, and ensure that staff training, reviews and appraisals are implemented in line with company procedures.
Staff Development:
• Ensure that the CPD of staff in relation to occupational competence required for the delivery of the ASF programmes.
• Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others.
Partnership Engagement:
• Manage partnership engagement teams to ensure referral and contractual targets are met.
• Liaise with and maintain good, productive, working relationships with all Stakeholders both internal and external (inc. the funding commissioner) and with employers as required.
Business Growth:
• Maintain a key focus on business growth within the local authorities, sustained contract delivery and performance management.
• Collaboratively work with other Managers across Maximus to utilise the collective resources to meet learner recruitment and achievement targets.
• Ensure the employer engagement, referral and delivery teams have a complete understanding of the delivery portfolio and effectively promote it to learners and employers to develop effective learner and employer recruitment strategies.
• Curriculum is developed and delivered with the intent, implementation and impact on learners in line with EIF.
• Work with Curriculum Specialists and Quality Monitoring Officers to ensure curriculum is fit for purpose, challenging and engaging.
Qualifications & Experience
- Demonstrable educational level commensurate with the needs and scope of the role
- Level 2 in Functional Skills English and Maths
- IT literate
- Teaching Qualification at L4 or above
- Assessor and/or Internal Verifier (IQA) Qualification(s)
- Previous experience of managing a vocational delivery operations team including use of high-performance management strategies
- Previous leadership/management experience inc. leading remote teams
- Experience gained within a commercial, customer-focused environment
- Previous budgetary management and programme profiling responsibility
- Experience with stakeholder engagement and influencing decision making
- Experience of Ofsted inspection (support role or nominee)
- Previous experience of dealing with government departments and / or complex contracting arrangements
- Influence persuade and motivate others
- FE / HE / Skills / Employability knowledge
- Excellent communicator with strong interpersonal and presentation skills
- Good networking skills – ability to liaise at all levels
- Plan prioritise and implement workloads to timescales
- Self-motivated with a pro-active ‘can-do’ attitude
- Confident and enthusiastic
- Positive attitude at all times. Working on solutions not building barriers
- Versatile and resilient – Ability to deal with challenging situations whilst remaining calm
- Team player – Actively seeks to work in collaboration for others for the benefit of the team
Travel Requirements
• Willingness to travel and work across West Yorkshire /UK (Essential)
• Full driving license and vehicle owner (Desirable)
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
General Business and Management
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Industries
Outsourcing and Offshoring Consulting
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Operations Manager - Adult Skills (WYCA) employer: Maximus UK
Contact Detail:
Maximus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Adult Skills (WYCA)
✨Tip Number 1
Familiarise yourself with the Adult Skills programme and its KPIs. Understanding the specific objectives and performance metrics will help you demonstrate your capability to lead and exceed these targets during interviews.
✨Tip Number 2
Network with current or former employees of Maximus UK. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions with recruiters.
✨Tip Number 3
Prepare examples of your previous experience in managing teams and achieving compliance with quality standards. Be ready to discuss how you've successfully led teams to meet KPIs in past roles, as this is crucial for the Operations Manager position.
✨Tip Number 4
Research the latest Education Inspection Framework (EIF) and Ofsted requirements. Being knowledgeable about these standards will show your commitment to quality assurance and compliance, which is a key aspect of the role.
We think you need these skills to ace Operations Manager - Adult Skills (WYCA)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Manager role. Focus on your leadership, management, and compliance experience, as well as any specific achievements in adult skills or vocational training.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying to Maximus UK. Emphasise your understanding of their mission and how your background makes you a perfect fit for leading the Adult Skills programme.
Highlight Relevant Qualifications: Ensure you mention your qualifications, such as your teaching qualification and any relevant certifications. If you have experience with Ofsted inspections or managing vocational delivery operations, make that clear.
Showcase Your Leadership Style: In your application, describe your approach to team management and development. Provide examples of how you've successfully led teams to exceed KPIs and fostered a high-performance culture.
How to prepare for a job interview at Maximus UK
✨Understand the Role and Responsibilities
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities of an Operations Manager in Adult Skills, such as contract management and team leadership. This will help you articulate how your experience aligns with their needs.
✨Prepare for Behavioural Questions
Expect questions that assess your leadership style and problem-solving abilities. Prepare examples from your past experiences where you've successfully managed teams, met KPIs, or handled compliance issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Stakeholder Engagement Skills
Since the role involves liaising with various stakeholders, be ready to discuss your experience in building relationships and managing partnerships. Highlight specific instances where your communication skills led to successful outcomes, especially in a customer-focused environment.
✨Demonstrate Your Commitment to Quality Assurance
Quality assurance is crucial in this role, so be prepared to talk about your understanding of Ofsted's Education Inspection Framework and how you've previously ensured compliance and quality in educational settings. Discuss any relevant training or initiatives you've led to improve standards.
