Operations Manager

Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

This role will have responsibility for the operational delivery of the contract across Lancashire.

Benefits include:

• 9% combined pension
• 25 days annual leave
• Holiday trade scheme
• Flexible benefits package

Salary: £49,800 to £54,800

The Supported Employment Quality Framework (SEQF) Operational Manager will demonstrate and lead a team delivering SEQF Employment support across Lancashire. Supported employment is critical to ensure effective delivery of high-quality employment services, empowering participants to gain employment whilst ensuring delivery of the 5 stages of Supported Customer Engagement: vocational profiling, Employer Engagement, job matching through in-work support and career development.

You will be an inspiring Operational Manager with an understanding of supporting vulnerable adults with a variety of health conditions, disabilities and other barriers (ideally within an employability sector). Your primary aim is to oversee the operational needs of the supported employment program, ensuring the program adheres to the SEQF principles, including meeting contractual and business objectives and Key Performance Indicators (KPIs).

You will be instrumental from the beginning of the contract supporting recruitment, training and monitoring of team delivery performance. You will lead from the front, be flexible in the delivery of the program, and be a very hands-on manager, supporting and filling in for other areas of the contract as and when required.

We are looking for a dedicated and enthusiastic individual who is deeply passionate about supported employment and truly believes in its power to transform lives. The ideal candidate will have a strong desire to drive meaningful change, empowering individuals to unlock their potential and achieve sustainable employment opportunities. If you are motivated by the opportunity to make a real difference and contribute to positive life-changing outcomes, we want to hear from you.

Key Responsibilities

• Leadership: Responsible for leading the operational team to deliver the end-to-end journey of individuals using the service. Working closely with colleagues across the CPA accountable for all the contractual performance and quality requirements for delivery are met.
• External Partnerships: Provide extensive support to the Partnership Team to develop excellent relationships with referral pathways, maximise referrals and support with community integration. Track the success rate of eligibility from referral to onboarding and implement corrective actions to increase conversion rates. Develop and evolve customer segmentation to ensure the right participants are provided with the appropriate interventions.
• Quality Assurance: Work with the Fidelity Officer to ensure that the operational team adheres to the Quality Assurance Framework and meets the requirements for any internal or external SEQF.