Manager-Account Manager

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are looking for a dedicated and enthusiastic individual who is deeply passionate about supported employment and truly believes in its power to transform lives. This role will involve working in the community around Lancashire.

• 25 days annual leave
• ~9% combined pension
• ~ Flexible benefits package
• ~ Holiday trade scheme

Key Responsibilities:

• Source and share market insight/feedback from key employer partners/organisations to develop our plans and to support LMI and the analyst role.
• Identification, engagement and management of key employer relationships within a sector(s), and region to become the ‘recruitment partner of choice’.
• Development and management of employment opportunity pipeline including ring fenced/guaranteed vacancies, work experience placements, job fairs etc.
• Coordination of recruitment activity to ensure employer needs are met.
• Expert advice, guidance and support e.g workforce planning, training needs analysis.
• Co-designing employment routeways to address current/future recruitment needs.
• Facilitate and encourage employer support as part of the prescribed customer journey.
• Supporting the Head of Employer engagement, with key account management of Strategic/National partners.
• Working with the ‘Strategic Engagement Manager’ to engage and support the regional partner organisations.
• Support the development of best practice and the most efficient ways of working.
• Acting as an ‘ambassador’ for customers who require extra support, to identify and agree workplace adjustments.
• Share market knowledge and intelligence to help identify and address potential barriers to work.
• Support internal teams to better prepare customers through a shared understanding of job specifications and requirements.
• Ensure compliance with MAXIMUS policies and procedures, to achieve nil compliance issues from audit.
• Support regional teams to collate ‘employer paperwork’ in line with contractual obligations.
• Comply with security practice to ensure customer/employer data is always dealt with in a confidential and secure way, and in line with GDPR.

Performance & Teamwork:

• Achieve individual and team targets to support wider MAXIMUS success.
• Support new staff through work shadowing, buddying or generally being on hand to answer questions and provide assistance.

This position will involve frequent travel within your designated region, to visit MAXIMUS sites, employers and other business organisations.

Minimum Qualifications:

• Minimum of 5 GCSEs (or equivalent) at C or above including English Language and Maths is preferred.
• Proven experience in a sales role - Including ‘relationship selling’ – dealing with Medium to Large Enterprise.
• Proven success in achievement of targets in a high-performance culture.
• Proven track record in exceeding stretching sales/performance targets.
• Previous experience in employability, or a related Service industry e.g. recruitment (desirable).
• Strong account management/client development skills.
• Microsoft office & internet-based applications – intermediate level.
• Full driving licence.
• Clear communicator, good listening skills and a persuasive style – Excellent telephone manner.
• Performance and delivery focused.
• Knowledge and confidence in recruitment processes to challenge preconceptions in this area.
• Values and supports continuing professional development.

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.