Employer Account Manager in Ilford

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The role requires you to be in the office 5 days a week, so you must be comfortable with this. The office is based New North Square , 65 New North Road , Hainault , IG6 2UE.

Job Summary

To identify, and develop strategic relationships with regional/key employer partners and organisations, and establish and grow a pipeline of sustainable employment opportunities within the region.

Focussing on growth employment sectors to identify new opportunities, and ensure we understand, and can adapt to changing market demands.

Working in a collaborative manner with both external partners and internal colleagues to minimise duplication of effort, and ensure personal, team and business targets/objectives are met.

Benefits include - 25 days annual leave, holiday trade scheme, 9% combined pension, flexible benefits package.

Key Responsibilities

• Development and ownership of regional sector plans, linked to the national employer engagement strategy
• Source and share market insight/feedback from key employ partners/organisations to develop our plans and to support LMI and the analyst role
• Identification, engagement and management of key employer relationships within a sector(s), and region to become the ‘recruitment partner of choice’
• Development and management of employment opportunity pipeline including ring fenced/guaranteed vacancies, work experience placements, job fairs etc.
• Coordination of recruitment activity to ensure employer needs are met
• Expert advice, guidance and support e. g workforce planning, training needs analysis
• Co-designing employment routeways to address current/future recruitment needs
• Facilitate and encourage employer support as part of the prescribed customer journey e. g sector insight sessions, assessment centres
• Supporting the Head of Employer engagement, and Dir. Of Employer engagement with key account management of Strategic/National partners
• Working with the ‘Strategic Engagement Manager’ to engage and support the regional partner organisations, which are identified through the strategic plan(s) (e. g LA’s, LEP’s, CPN partners etc) with account management, specific relationship ownership and subsequent development of programmes, inc secondments where applicable
• Support the development of best practice and the most efficient ways of working
• Source and share market insight/feedback from employer partners/agencies to support the LMI analyst role
• Acting as an ‘ambassador’ for customers who require extra support, to identify and agree workplace adjustments e. g working interviews, job carving etc.
• Work closely with internal colleagues (e. g Business Managers, Employment Advisors, and Resource Specialists) to ensure customers meet the expectations of employers, and are fully prepared for the transition into work
• Understanding of site caseload job requirements and ensure that both employment, and candidate pipelines are aligned including detailed forecasting of future opportunities
• Share Market knowledge, and intelligence to help identify, and address potential barriers to work e. g skills gaps, and training
• Support internal teams to better prepare customers through a shared understanding of job specifications, and requirements.
• Preferred Skills and Qualifications
• Experience of Recruitment and Account Management/Business Development
• Significant experience of achieving and exceeding targets
• Extensive experience of building rapport/relationships with Employers
• Strong understanding of labour markets and recruitment trends
• Ability to produce labour market analytics and predict opportunities
• To be Pro‑active and Re‑active in response to large scale opportunities
• Customer focused with a strong commitment to customer care
• Significant experience of delivering successful plans to agreed timescales
• Excellent communication skills with the ability to adapt to a wide range of communication and learning styles
• Demonstrable influencing skills that promote commitment and action
• Ability to manage conflicting objectives and demonstrate strong negotiation skills to resolve any issues
• Strong team player with a positive and flexible approach to both work and colleagues
• Previous experience in employability, or a related Service industry is desirable
• Ability to travel independently within an agreed geography

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.

We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.

The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.

When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme.

If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview.

Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.

Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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