Growth Director - Contact centre

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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary:

The Growth Director will spearhead the divisional growth initiatives. This role will focus on growing our customer service businesses. This a Leadership role responsible for planning and executing strategies that increase customer base and drive business growth.

Salary: £100,000 – £120,000 plus £6,000 car allowance

Essential Duties & Responsibilities

• Deliver in-year revenue, Total Contract Value targets and exit pipeline requirements as agreed with the Divisional Managing Director and the Growth leadership team
• Build an understanding of the market opportunities
• Own and develop the portfolio of opportunities within the relevant Division
• Ensure all Divisional Business Development team members have suitable targets and support to enable the delivery of the overall Division targets
• To provide leadership to the team such that all business development employees understand and adopt the strategy and plans and are motivated to achieve their objectives
• Develop and maintain effective working relationships with key stakeholders within the Division and ensure there is a “one team” approach to Business Development between the Division and Growth
• Understand Maximus capabilities and assesses them against customer requirements / needs, identifying gaps and implementing strategies to address these
• To contribute as a senior member of the Business Development & Division Management Teams in the formation of strategies and plans
• To put in place business development strategies and plans, aligned to UK & Division strategies, which will achieve short, medium and long-term profitable growth targets
• Work closely with the Marketing and Solutions team to evolve core propositions to meet the specific needs of the differing accounts / opportunities
• Employs customer knowledge, market information, competitive intelligence, solution and commercial skills to develop winning customer proposals
• Ensure robust Capture plans are in place for all qualified deals
• Management of resources across the Business Development lifecycle and the application of robust qualification to drive up quality and win rates
• Front strategic deals through the appropriate governance sessions
• Identify resource requirements, forms and leads multi-disciplinary capture teams to pursue qualified opportunities
• Develop a sustainable pipeline of business, formally captured and presented within the Customer Relationship Management software
• Develop and maintain extensive relationships within the company, the customer community, and industry to better understand, identify, qualify, and coordinate opportunities in the marketplace
• Identify probable competition and evaluate relative strengths to inform capture plans, pricing models and leadership judgments
• Refine and improve processes for Business Development through proactive and positive investment in team activities.

Qualifications and/or Experience

• Proven experience in a growth-focused role
• Demonstrable Business Development experience in this (or similar) market
• Demonstrated year on year ability to grow business sectors and reference impactful wins of > £50m TCV
• Experience of team leadership and management oversight for multi-disciplinary teams
• Commercial and financial understanding to enable optimum balance of risk / reward / price to be embedded within qualified opportunities
• Customer focused, with prior experience within a Customer Service and or Employment and Skills environment
• Prior experience working within outsourced environments
• Proven ability working with key stakeholders, building relationships across all levels including board and C-Suite level
• Proven experience managing large teams across multiple projects
• Strong track record of delivering change in complex and demanding environments

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.