EUC Engineer

EUC Engineer

Leicester Full-Time 30000 - 42000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Provide IT support to users, solving hardware and software issues.
  • Company: Maximus UK delivers impactful health and employment services across the country.
  • Benefits: Enjoy a full-time role with opportunities for remote work and professional growth.
  • Why this job: Join a diverse team making a real difference in people's lives through technology.
  • Qualifications: Degree in IT or related field, plus 2+ years of experience with End User Compute devices.
  • Other info: Leicester-based role with occasional travel; commitment to diversity and inclusion.

The predicted salary is between 30000 - 42000 £ per year.

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This range is provided by Maximus UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Maximus UK

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

As an EUC Engineer, you are responsible for providing expertise in IT second line support to all Maximus UK end users and partner organisations. You provide on-site support for users in the main Maximus UK locations and call centres, as well as for home workers via remote tools and methods.

You will be an expert in the technology deployed by Maximus UK to its end user community and work closely with the Service Desk, other EUC engineers and the Technology teams to solve hardware and software issues on PCs, laptops, mobile phones and desktop telephony, within the agreed KPIs/SLAs.

You will have an overview of the technology stack and look for innovative ways to deploy technology solutions to meet the ever-expanding needs of the business, impart knowledge and mentor end user colleagues to ensure they are using their technology to the full.

  • Resolve all tickets and incidents to agreed SLAs and Customer Service targets and by focusing on root causes to drive down outages
  • Contribute to improvements of the production environment through automation and process improvement to reduce incidents and requests
  • Deliver technology solutions to agreed standards including security policies and drive customer satisfaction
  • Continue to learn about EUC hardware, software and simple desktop applications, particularly the M365 suite and Maximus hardware standards.

This role is Leicester based with occasional travel to offices as and when needed.

Qualifications & Experience

  • Degree level or equivalent in Information Technology, Computer Science, or related field of study OR an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job
  • Experience building &/or managing live production systems
  • 2 or more years of experience working with End User Compute devices and technologies – specifically the Microsoft suite of products and latest versions
  • Knowledge of image deployment and maintenance
  • Experience in supporting office based and mobile users
  • Excellent knowledge of PCs, laptops and peripherals, their architecture, including internal components
  • Experience working with printers, scanners etc.
  • Knowledge of mobile technologies – e.g., Smart Phones – Android and Apple, Tablets
  • Knowledge of PGP and Bit Locker Encryption software
  • Knowledge of Adaptive Technology
  • Experience of network hardware set-up & configuration
  • Understanding of continuous integration and delivery
  • Familiarity with Agile delivery methods
  • Proactive, methodical, and thorough approach to operations management
  • Good ability to communicate in both written and oral forms, to technical and non-technical audiences at all levels of the organisation
  • Ability to work independently to objectives & SLAs
  • Customer and user focussed, with the ability to understand and manage users expectations across Business Divisions
  • Flexible and pragmatic attitude, with the ability to work effectively in a fast-paced environment
  • Excellent team working with peers, end users and partners in delivery of operational priorities and maintaining positive and productive relationships.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Seniority level

  • Seniority level

    Associate

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology, General Business, and Project Management

  • Industries

    Outsourcing and Offshoring Consulting

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EUC Engineer employer: Maximus UK

Maximus UK is an exceptional employer, offering a dynamic work culture that prioritises diversity, equity, and inclusion. As an EUC Engineer based in Leicester, you will benefit from a supportive environment that fosters professional growth through continuous learning and mentorship opportunities, while contributing to meaningful projects that positively impact people's lives. With a commitment to employee wellbeing and a focus on innovative technology solutions, Maximus UK stands out as a rewarding place to advance your career.
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Contact Detail:

Maximus UK Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land EUC Engineer

✨Tip Number 1

Familiarise yourself with the specific technologies and tools mentioned in the job description, especially the Microsoft 365 suite. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.

✨Tip Number 2

Network with current or former employees of Maximus UK on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the EUC Engineer role, which can help you tailor your approach.

✨Tip Number 3

Prepare to demonstrate your problem-solving skills by thinking of examples where you've successfully resolved technical issues in a timely manner. This is crucial for the role, as you'll need to meet SLAs and KPIs.

✨Tip Number 4

Show your commitment to continuous learning by mentioning any recent courses or certifications related to end-user computing or IT support. This will highlight your proactive attitude and willingness to stay updated with industry trends.

We think you need these skills to ace EUC Engineer

End User Compute (EUC) Technologies
Microsoft 365 Suite Proficiency
IT Support and Troubleshooting
Image Deployment and Maintenance
Knowledge of PCs, Laptops, and Peripherals
Mobile Technology Support (Android and Apple)
Encryption Software Knowledge (PGP, BitLocker)
Network Hardware Setup and Configuration
Continuous Integration and Delivery Understanding
Agile Delivery Method Familiarity
Excellent Communication Skills (Written and Oral)
Customer Service Orientation
Proactive Problem-Solving
Team Collaboration Skills
Ability to Work Independently

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the EUC Engineer role. Focus on your expertise in IT support, particularly with Microsoft products and end-user computing technologies.

Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of Maximus UK's mission. Mention specific experiences that demonstrate your problem-solving skills and ability to work in a fast-paced environment.

Highlight Relevant Qualifications: Clearly outline your educational background and any certifications related to IT and end-user computing. If you have experience with image deployment, network hardware, or Agile methods, make sure to include these details.

Showcase Communication Skills: Since the role requires effective communication with both technical and non-technical audiences, provide examples in your application that demonstrate your ability to convey complex information clearly and concisely.

How to prepare for a job interview at Maximus UK

✨Know Your Tech

As an EUC Engineer, you'll need to demonstrate your expertise in the technology stack used by Maximus UK. Brush up on your knowledge of the Microsoft suite, image deployment, and mobile technologies. Be ready to discuss how you've applied this knowledge in previous roles.

✨Showcase Problem-Solving Skills

Prepare examples of how you've resolved technical issues in the past, particularly in a second line support capacity. Highlight your ability to focus on root causes and how you've contributed to reducing incidents through process improvements.

✨Communicate Effectively

You'll be working with both technical and non-technical audiences, so practice explaining complex concepts in simple terms. During the interview, ensure you articulate your thoughts clearly and listen actively to the interviewers' questions.

✨Demonstrate Customer Focus

Maximus UK values customer satisfaction highly. Be prepared to discuss how you've managed user expectations and provided excellent service in previous roles. Share specific instances where you went above and beyond to help users.

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