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- Tasks: Help customers overcome employment barriers and achieve their career goals.
- Company: Maximus is a global leader in health and employment services, impacting millions annually.
- Benefits: Enjoy life insurance, private medical and dental insurance, plus sick pay.
- Why this job: Make a real difference in people's lives while developing your coaching and relationship-building skills.
- Qualifications: Customer-focused, team player with experience in fast-paced environments and strong IT skills.
- Other info: Work from local hubs and community locations, promoting accessibility and collaboration.
The predicted salary is between 20800 - 36400 £ per year.
Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As an Employment Advisor, you will be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives. By motivating and empowering the people you work with, you will equip individuals with the necessary skills and confidence to enable secure and sustained employment. You will develop strong relationships by encouraging, motivating and challenging your customers to fulfil their potential, whilst ensuring you meet your own job specific targets.
Essential Job Duties:
- Meet personal performance targets and Key Performance Indicators
- Manage a caseload of customers using a variety of coaching strategies, ensuring they are prepared for interviews and job searching
- Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences and holistic barriers to progression
- Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities
- Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training)
- Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments
- Co-produce effective in-work support plans with participants and employers
- Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service
- Fully comply with company policies including those for personal data security, safeguarding and health & safety
- Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility.
Education and Experience Requirements:
- Customer focussed with a strong commitment to customer care
- A strong team player with a positive and flexible approach to work and colleagues
- Previous experience of working in a fast paced, target driven environment
- Previous experience of delivering services to meet contractual and quality standards
- Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams/Zoom/Google
- Strong communicator – demonstrating an ability to listen, question and build relationships
- Demonstrable creative problem solving skills and a positive approach to challenging and overcoming any barriers
- Demonstrable ability to plan and organise workload to meet required targets and deadlines
- Prior experience of working in a similar role in the Welfare to Work sector is desirable
- Knowledge of the employability industry is desirable
- Previous experience of working in a Recruitment Background is desirable
EEO Statement: MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits: Life insurance, Private dental insurance, Private medical insurance, Sick pay
Schedule: Monday to Friday
Work Location: In person
Employment Advisor employer: Maximus UK
Contact Detail:
Maximus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment Advisor
✨Tip Number 1
Familiarise yourself with the employability industry and current trends. Understanding the challenges job seekers face will help you connect better with your potential clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the welfare to work sector. Attend relevant workshops or seminars to meet people who can provide insights or even referrals, which could give you an edge in the application process.
✨Tip Number 3
Prepare to discuss specific coaching strategies you've used in the past. Be ready to share examples of how you've helped individuals overcome barriers to employment, as this will showcase your practical experience and problem-solving skills.
✨Tip Number 4
Research Maximus and their approach to customer care. Understanding their values and mission will allow you to align your answers with their expectations, making you a more appealing candidate.
We think you need these skills to ace Employment Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Employment Advisor. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, coaching, and any previous roles in the employability sector. Use specific examples that demonstrate your ability to meet performance targets and support individuals in overcoming barriers to employment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by job seekers. Mention specific strategies you would use to motivate and empower customers, and how you can contribute to the company's goals.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Maximus UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Employment Advisor. Familiarise yourself with the key duties mentioned in the job description, such as managing a caseload and developing tailored action plans. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As a strong communicator, you'll need to listen and build relationships with customers. Prepare examples from your past experiences where you've successfully communicated with clients or colleagues, especially in challenging situations. This will highlight your ability to connect with people effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've faced challenges and how you overcame them. The role requires creative problem-solving skills, so think of examples that showcase your ability to identify barriers and implement effective solutions for your customers.
✨Research the Company Culture
Maximus values equality and diversity, so it's important to align with their culture. Research their mission and values, and be prepared to discuss how your personal values resonate with theirs. This will show that you're not just looking for a job, but are genuinely interested in contributing to their mission.
