Employer Account Manager

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Summary

To identify and develop strategic relationships with regional/key employer partners and organisations and establish and grow a pipeline of sustainable employment opportunities within the region. To leverage relationships formed by the Strategic National Account Team and operationalise these for success in Lancashire. Working in a collaborative manner with both external partners and internal colleagues ensure personal, team and business targets/objectives are met. We are looking for a dedicated and enthusiastic individual who is deeply passionate about supported employment and truly believes in its power to transform lives. The ideal candidate will have a strong desire to drive meaningful change, empowering individuals to unlock their potential and achieve sustainable employment opportunities. If you are motivated by the opportunity to make a real difference and contribute to positive life-changing outcomes, we want to hear from you.

Salary Range - £29,000 - £34,000. This role will involve working in the community around Lancashire.

Benefits

• 25 days annual leave
• 9% combined pension
• Flexible benefits package
• Holiday trade scheme

Key Responsibilities

Employer:

• Development and ownership of regional sector plans, linked to the national employer engagement strategy.
• Source and share market insight/feedback from key employer partners/organisations to develop our plans and to support LMI and the analyst role.
• Identification, engagement and management of key employer relationships within a sector(s), and region to become the ‘recruitment partner of choice’.
• Development and management of employment opportunity pipeline including ring fenced/guaranteed vacancies, work experience placements, job fairs etc.
• Coordination of recruitment activity to ensure employer needs are met.
• Expert advice, guidance and support e.g workforce planning, training needs analysis.
• Co-designing employment routeways to address current/future recruitment needs.
• Facilitate and encourage employer support as part of the prescribed customer journey e.g sector insight sessions, assessment centres.

Customer/participants:

• Acting as an ‘ambassador’ for customers who require extra support, to identify and agree workplace adjustments e.g. working interviews, job carving etc.
• Work closely with internal colleagues to ensure customers meet the expectations of employers, and are fully prepared for the transition into work.
• Understanding of caseload job requirements and ensure that both employment, and candidate pipelines are aligned inc detailed forecasting of future opportunities.
• Share market knowledge, and intelligence to help identify, and address potential barriers to work e.g. skills gaps, and training.
• Support internal teams to better prepare customers through a shared understanding of job specifications, and requirements.

Compliance:

• Ensuring a clear audit trail by recording activity within our CRM.
• Ensure compliance with MAXIMUS policies and procedures, to achieve nil compliance issues from audit.
• Support regional teams to collate ‘employer paperwork’ in line within contractual obligations and reduction in time to recruit.
• Comply with security practice to ensure customer/employer data is always dealt with in a confidential and secure way, and in line with GDPR.

Performance & Teamwork:

• Achieve individual and team targets to support wider MAXIMUS success.
• Close working with internal and external colleagues to ensure maximum return.
• Support new staff through work shadowing, buddying or generally being on hand to answer questions and provide assistance.

This position will involve frequent travel within your designated region, to visit MAXIMUS sites, employers and other business organisations.

Experience Required

• Minimum of 5 GCSEs (or equivalent) at C or above including English Language and Maths is preferred.
• Proven experience in a sales role - Including ‘relationship selling’ – dealing with Medium to Large Enterprise.
• Proven success in achievement of targets in a high-performance culture.
• Proven track record in exceeding stretching sales/performance targets.
• Previous experience in employability, or a related Service industry e.g. recruitment (desirable).
• Strong account management/ client development skills.
• Microsoft office & internet-based applications – intermediate level.
• Full driving licence.
• Clear communicator, good listening skills and a persuasive style – Excellent telephone manner.
• Ability to plan, organise, manage priorities and own workload.
• Performance and delivery focused.
• Strong presentation and delivery skills.
• Direct selling skills, cold calling, lead generation.
• Strong negotiation skills demonstrated ability to influence senior stakeholders.
• Resilience and resourcefulness.
• Knowledge and confidence in recruitment processes to challenge preconceptions in this area.
• Enjoys working on their own and as part of a team.
• Self-starter with a proactive attitude.
• High degree of accuracy and attention to detail.
• Values and supports continuing professional development.

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.