The CX Success Centre Team Leader is responsible for overseeing day-to-day operations, ensuring performance targets and service standards are met. They lead and support their team through coaching, feedback, and development, while maintaining compliance with policies and quality requirements. Acting as the first point of escalation, they communicate priorities, resolve issues, and foster a positive, engaged team environment. Additionally, they drive continuous improvement by identifying opportunities to enhance processes and efficiency.
Job Purpose:
The Team Leader provides oversight of CX Success Centre support functions including referral management, appointment management, enquiry management, case management, and other administration duties including on-site administration as required to facilitate the smooth running of operations and the CX Success Centre.
They will act as the first point of escalation for Administrators, and will deputise for the Operations Manager as required.
Proud member of the Disability Confident employer scheme
Team Leader
Company: Maximus UK Services Limited Salary: from £30,000 a year Hours: Full-time Location: Glasgow Working pattern: On-site Job type: Permanent Posting date: 2 Oct 2026 Closing date: 7 Oct 2026
Summary
The CX Success Centre Team Leader is responsible for overseeing day-to-day operations, ensuring performance targets and service standards are met. They lead and support their team through coaching, feedback, and development, while maintaining compliance with policies and quality requirements. Acting as the first point of escalation, they communicate priorities, resolve issues, and foster a positive, engaged team environment. Additionally, they drive continuous improvement by identifying opportunities to enhance processes and efficiency.
Job Purpose:
The Team Leader provides oversight of CX Success Centre support functions including referral management, appointment management, enquiry management, case management, and other administration duties including on-site administration as required to facilitate the smooth running of operations and the CX Success Centre.
They will act as the first point of escalation for Administrators, and will deputise for the Operations Manager as required.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Contact Details:
Maximus UK Services Limited Recruitment Team
