Maximus in Birmingham is seeking a Team Lead to oversee the CX Success Centre, ensuring targets and service standards are met. You will lead, coach and develop Administrators, maintaining compliant processes and driving continuous improvement across referrals, appointments and enquiries.
The role operates hybrid from Birmingham with a requirement to be on site at least two days per week, 9:00am–5:00pm, and potential travel to office as needed.
Hybrid Team Lead, CX Success Centre — Birmingham employer: Maximus, Inc.
Maximus, Inc. is an attractive employer due to its commitment to employee development and the meaningful impact of its services. The company fosters a culture of support and inclusivity, making it a great place for professionals looking to make a difference in people's lives.
