HR System & Operations Manager in London

I am delighted to be the exclusive recruitment partner for a growing, purpose-led organisation, to recruit a HR System and Operations Manager. The successful candidate will be responsible for implementing a new HR technology solution from scratch, in a real greenfield environment, where the business has no previous in-house HRIS. You will be responsible for establishing stronger people infrastructure, modernising HR operations and delivering a series of strategic projects designed to create a sustainable platform for future growth. The organisation is seeking an experienced HR and systems professional who combines hands-on delivery with strong project leadership capability. Over a 12-month fixed term period, you will lead the review and implementation of key people processes, introduce a modern HR platform, strengthen governance and reporting, and support wider organisational change initiatives. Success in this role will mean leaving behind robust, scalable people systems and practices that can be effectively maintained by the business moving forward.

Key Responsibilities

• HR Technology Transformation
  • Lead the end-to-end selection and implementation of a modern Human Resources Information System, replacing several disconnected legacy applications and manual processes.
  • Defining business requirements and managing system selection activity.
  • Producing project plans, timelines, and implementation roadmaps.
  • Conducting process reviews and redesign exercises.
  • Mapping current and future-state employee lifecycle processes.
  • Managing project risks, dependencies, and stakeholder engagement.
  • Coordinating data validation, cleansing, and migration activities.
  • Ensuring a smooth transition from legacy platforms.
  • Developing user guides and delivering training sessions.
  • Promoting user adoption and continuous improvement.
  • Maintaining high standards of data accuracy and system governance.
• HR Process & Policy Enhancement
  • Review the existing people framework to ensure compliance, consistency, and operational effectiveness.
  • Evaluating current policies and procedures against employment legislation and best practice.
  • Identifying areas requiring improvement or standardisation.
  • Aligning people processes with the capabilities of the new HR platform.
  • Updating documentation and process governance materials.
  • Creating a cohesive and practical employee experience across the organisation.
• Payroll & Systems Integration
  • Collaborate with finance and key stakeholders to evaluate payroll requirements and determine the most effective future-state solution.
  • Assessing payroll functionality within potential HR systems.
  • Exploring integration options with external payroll providers.
  • Supporting implementation planning where payroll functionality is introduced.
  • Ensuring compliance with pension and statutory requirements.
  • Establishing reliable processes for ongoing payroll administration.
• Workplace Relocation Programme
  • Provide HR leadership and operational support for an upcoming office move, ensuring a positive employee experience throughout the transition.
  • Workforce communication and change support.
  • Policy and process updates related to the new workplace.
  • Production of a refreshed employee handbook.
  • Ensuring people-related documentation remains accurate and accessible.
• Additional Responsibilities
  • Undertake other duties appropriate to the level of the role as required.
  • Ensure compliance with relevant legislation, governance standards, and organisational policies.
  • Participate in occasional out-of-hours activities where business needs require.
  • Promote an inclusive, respectful, and collaborative working environment.
  • Build positive relationships with colleagues and stakeholders at all levels.
  • Demonstrate professionalism, accountability, and a customer-focused approach in all activities.

As with any role in a developing organisation, responsibilities may evolve to reflect changing priorities and business needs.

About You

We’re looking for an experienced HR professional with a strong background in systems implementation, operational improvement, and project delivery.

Background & Qualifications

• Degree qualified or able to demonstrate equivalent professional experience.
• Relevant HR, systems, project management, or business transformation experience.

Experience Required

You will be able to demonstrate expertise in several of the following areas:

• HR operations and employee lifecycle management.
• HRIS selection, implementation, and optimisation.
• Complex project delivery and stakeholder management.
• Business process analysis and redesign.
• Data quality improvement and reporting enhancement.
• Developing insight-led approaches to decision making.
• Supplier selection, procurement, and vendor management.
• Managing budgets and ensuring value for money.
• Driving operational efficiency through technology.
• Working within complex and multi-stakeholder environments.

How to apply

This role offers a competitive package of £53,000 to £62,000 depending on experience, with hybrid working on a fixed term contract. If you would like to learn more, please apply or contact Anton Blades at Frazer Jones for a confidential discussion. We are recruiting heavily across the HRIS/HR Technology space, so even if this project isn’t the perfect fit, I’d still love to connect.