At a Glance
- Tasks: Support HR operations and deliver top-notch employee experiences across the EMEA region.
- Company: Join a leading international organisation focused on transformation and innovation.
- Benefits: Gain valuable HR experience in a collaborative, fast-paced environment with growth opportunities.
- Other info: Engage with diverse stakeholders and enhance your HR expertise over a 12-month FTC.
- Why this job: Be part of a dynamic team driving process optimisation and AI solutions in HR.
- Qualifications: Experience in HR support or administration, strong communication, and organisational skills.
A leading international organisation is seeking an HR Operations Associate to join its EMEA People Operations team. This is an exciting opportunity to be part of a transformation agenda focused on process optimisation and the adoption of AI-enabled solutions across HR services.
It will be a 12 month FTC.
The Role
As a key member of the People Operations function, you will act as the first point of contact for HR-related queries across the EMEA region. You will play a critical role in delivering a high-quality employee experience, ensuring queries are handled efficiently, professionally, and with the utmost confidentiality.
This is a varied and fast-paced position offering strong exposure across HR operations, contractor lifecycle management, and compliance activities, with regular interaction with stakeholders across multiple regions.
Key Responsibilities
HR Service Delivery
- Act as the first-line support for employee HR queries via ticketing systems and email
- Provide accurate guidance on HR policies, processes, and systems
- Manage queries through to resolution in line with SLAs, escalating where necessary
Ticket & Case Management
- Maintain and manage the HR service desk platform
- Triage, prioritise, and assign queries to relevant specialists
- Track case progress and ensure timely resolution
- Produce reporting and insights on ticket volumes and trends
Contractor Lifecycle Support
- Coordinate onboarding, contract generation, renewals, and offboarding for contingent workers
- Work closely with internal teams including staffing, finance, and legal
Background Screening & Compliance
- Manage pre-employment screening activities with external vendors
- Monitor progress and ensure timely completion of checks
- Maintain compliant and accurate records in line with regulatory requirements
Data & Process Excellence
- Maintain high standards of data accuracy and confidentiality within HR systems
- Support audit and compliance activities
- Identify opportunities for process improvement and enhanced service delivery
About You
You are an organised and detail-oriented HR professional with a passion for delivering excellent service. You thrive in a fast-paced environment and are confident managing multiple priorities while engaging with stakeholders across different regions.
Key Skills & Experience
- Previous experience in HR support, shared services, or an administrative role
- Familiarity with HR systems and ticketing platforms (e.g. ServiceNow, Oracle, or similar)
- Strong organisational and multitasking capabilities
- Excellent communication skills, both written and verbal
- High level of discretion when handling confidential information
Why Apply?
This is a fantastic opportunity to broaden your HR expertise within a collaborative, international environment. You'll gain exposure to a wide range of HR activities while contributing to ongoing improvements in service delivery and employee experience.
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Contact Details:
Maximum ManagementFrazer Jones USA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HR Operations Associate in London
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Maximum ManagementFrazer Jones USA and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Maximum ManagementFrazer Jones USA. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Maximum ManagementFrazer Jones USA
✨Showcase Your Adaptability
Given that this is a temporary HR role at Maximum ManagementFrazer Jones USA, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Maximum ManagementFrazer Jones USA uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Maximum ManagementFrazer Jones USA.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Maximum ManagementFrazer Jones USA.
