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- Tasks: Deliver engaging training and coaching to enhance retail teams' performance.
- Company: Dynamic retail company focused on colleague development and customer experience.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Why this job: Empower others while developing your skills in a fast-paced environment.
- Qualifications: Experience in L&D, strong communication skills, and retail background preferred.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
As a Learning & Development Specialist, you’ll play a key role in building capability across our clients retail teams. You will deliver engaging learning interventions, coach colleagues in‑store, and support retail leadership in enhancing performance and customer experience. This role blends hands‑on delivery with development work and requires regular travel across store locations, alongside collaboration with the People team at Head Office. It is ideal for someone energised by coaching others, passionate about empowering retail teams, and motivated by seeing behaviour and performance improve.
Key Responsibilities
- Deliver engaging training and coaching across stores, improving product knowledge, service capability and selling confidence.
- Facilitate group learning sessions and support the rollout of learning initiatives across the retail estate.
- Work closely with Store and Area Managers to identify development needs and provide targeted support.
- Contribute to the creation and improvement of learning materials and resources.
- Maintain clear communication with Area Managers and People partners following store visits, sharing key feedback and insights.
- Champion the company’s values and act as a positive ambassador for colleague development.
About You
We’re looking for an engaging and confident learning professional who thrives in a fast‑paced retail environment. You’re someone who enjoys being out in stores, coaching colleagues, and bringing learning to life in practical, impactful ways. You communicate clearly, build strong relationships, and approach challenges with creativity and resilience. This role would be ideal for someone coming from a retail background where you’ve been heavily involved in training teams and colleagues.
What You Bring
- Experience designing and delivering engaging L&D programmes, ideally within a retail environment.
- Strong training needs analysis skills and the ability to create tailored learning solutions.
- Proficiency in Microsoft Office, particularly PowerPoint and Excel.
- Knowledge of a range of training methodologies, including digital and interactive approaches.
- Understanding of retail operations, customer experience principles, and sales behaviours.
- Excellent communication skills, strong organisation, and the ability to adapt in fast‑changing environments.
- A positive, approachable style and a commitment to living the company’s values in everyday interactions.
L&D Specialist (FTC) employer: Maximum ManagementFrazer Jones USA
Contact Detail:
Maximum ManagementFrazer Jones USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L&D Specialist (FTC)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail and L&D space. Attend industry events, join relevant online groups, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, bring examples of your past training programmes or coaching successes. A little show-and-tell can go a long way in proving you’re the right fit.
✨Tip Number 3
Tailor your approach! Research the company’s values and learning initiatives before any meeting. This way, you can align your experiences and ideas with what they’re looking for, making it clear that you’re not just another candidate but the perfect match for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for passionate L&D specialists like you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s make it happen!
We think you need these skills to ace L&D Specialist (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the L&D Specialist role. Highlight any relevant training or coaching experience you've had in retail, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about learning and development, and how your background aligns with our values. Be sure to mention specific examples of how you've empowered teams in the past.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and engaging. Use a friendly tone and structure your writing well, so we can easily see your personality and how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you’ll have access to all the latest updates about the role and our company!
How to prepare for a job interview at Maximum ManagementFrazer Jones USA
✨Know Your Audience
Before the interview, research the company’s retail environment and their approach to learning and development. Understand their values and how they empower their teams. This will help you tailor your responses and demonstrate that you’re a great fit for their culture.
✨Showcase Your Coaching Skills
Prepare specific examples of how you've successfully coached colleagues in the past. Highlight any engaging training sessions you've delivered and the positive outcomes that followed. This will illustrate your ability to enhance performance and customer experience, which is key for this role.
✨Be Ready to Discuss Learning Materials
Think about the types of learning materials and resources you’ve created or improved in previous roles. Be prepared to discuss your process for developing tailored learning solutions and how you’ve used feedback to refine these materials. This shows your proactive approach to L&D.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your answers during the interview. This will help you convey your experiences effectively and demonstrate your strong communication skills.