At a Glance
- Tasks: Support HR operations and deliver exceptional employee experiences across the EMEA region.
- Company: Join a leading international organisation focused on transformation and innovation.
- Benefits: Gain valuable HR experience in a collaborative, fast-paced environment with growth opportunities.
- Other info: 12-month FTC with exposure to diverse HR activities and stakeholder engagement.
- Why this job: Be part of a dynamic team driving process optimisation and AI solutions in HR.
- Qualifications: Experience in HR support or administration, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
A leading international organisation is seeking an HR Operations Associate to join its EMEA People Operations team. This is an exciting opportunity to be part of a transformation agenda focused on process optimisation and the adoption of AI-enabled solutions across HR services. It will be a 12 month FTC.
The Role
As a key member of the People Operations function, you will act as the first point of contact for HR-related queries across the EMEA region. You will play a critical role in delivering a high-quality employee experience, ensuring queries are handled efficiently, professionally, and with the utmost confidentiality. This is a varied and fast-paced position offering strong exposure across HR operations, contractor lifecycle management, and compliance activities, with regular interaction with stakeholders across multiple regions.
Key Responsibilities
- HR Service Delivery
- Act as the first-line support for employee HR queries via ticketing systems and email
- Provide accurate guidance on HR policies, processes, and systems
- Manage queries through to resolution in line with SLAs, escalating where necessary
- Ticket & Case Management
- Maintain and manage the HR service desk platform
- Triage, prioritise, and assign queries to relevant specialists
- Track case progress and ensure timely resolution
- Produce reporting and insights on ticket volumes and trends
- Contractor Lifecycle Support
- Coordinate onboarding, contract generation, renewals, and offboarding for contingent workers
- Work closely with internal teams including staffing, finance, and legal
- Background Screening & Compliance
- Manage pre-employment screening activities with external vendors
- Monitor progress and ensure timely completion of checks
- Maintain compliant and accurate records in line with regulatory requirements
- Data & Process Excellence
- Maintain high standards of data accuracy and confidentiality within HR systems
- Support audit and compliance activities
- Identify opportunities for process improvement and enhanced service delivery
About You
You are an organised and detail-oriented HR professional with a passion for delivering excellent service. You thrive in a fast-paced environment and are confident managing multiple priorities while engaging with stakeholders across different regions.
Key Skills & Experience
- Previous experience in HR support, shared services, or an administrative role
- Familiarity with HR systems and ticketing platforms (e.g. ServiceNow, Oracle, or similar)
- Strong organisational and multitasking capabilities
- Excellent communication skills, both written and verbal
- High level of discretion when handling confidential information
Why Apply?
This is a fantastic opportunity to broaden your HR expertise within a collaborative, international environment. You'll gain exposure to a wide range of HR activities while contributing to ongoing improvements in service delivery and employee experience.
HR Operations Associate employer: Maximum ManagementFrazer Jones USA
Join a leading international organisation that prioritises employee growth and development within a dynamic and collaborative work culture. As an HR Operations Associate, you will benefit from exposure to diverse HR functions while contributing to innovative process improvements in a supportive environment. With a focus on optimising employee experience and leveraging AI solutions, this role offers a unique opportunity to make a meaningful impact across the EMEA region.
Contact Details:
Maximum ManagementFrazer Jones USA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HR Operations Associate
✨Tip Number 1
Network like a pro! Reach out to current employees in the organisation you're eyeing, especially in HR roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s culture and values. Tailor your responses to show how you align with their mission, especially around process optimisation and AI solutions.
✨Tip Number 3
Practice common HR scenarios that could come up during the interview. Think about how you'd handle employee queries or manage compliance issues, as these are key parts of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace HR Operations Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR Operations Associate role. Highlight your relevant experience in HR support and any familiarity with ticketing systems. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how you can contribute to our transformation agenda. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills:Since this role involves a lot of interaction, make sure your written application reflects your excellent communication skills. Be clear, professional, and friendly in your tone – we appreciate a personal touch!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Maximum ManagementFrazer Jones USA
✨Know Your HR Basics
Make sure you brush up on HR policies and processes relevant to the role. Familiarise yourself with common HR queries and how to handle them, as you'll be the first point of contact for employee questions.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your ability to manage multiple priorities effectively. Think about times when you've successfully juggled various tasks or projects, especially in a fast-paced environment.
✨Familiarity with Tech Tools
Since the role involves using HR systems and ticketing platforms, it’s a good idea to mention any experience you have with tools like ServiceNow or Oracle. If you haven’t used them, do a bit of research to show your willingness to learn.
✨Emphasise Confidentiality and Discretion
Be ready to discuss how you handle sensitive information. Share specific instances where you maintained confidentiality and ensured compliance, as this is crucial in HR operations.
