At a Glance
- Tasks: Lead and manage exciting international education programs across Latin America.
- Company: Maximo Nivel, a leader in global education and cultural exchange.
- Benefits: Competitive salary, work visa support, and opportunities for professional growth.
- Other info: Join a passionate team dedicated to educational travel and cultural immersion.
- Why this job: Make a difference in students' lives through transformative study abroad experiences.
- Qualifications: Bilingual in English and Spanish with strong leadership and client service skills.
The predicted salary is between 50000 - 70000 £ per year.
The Director, Study Abroad Programs is responsible for all of Maximo Nivel’s international education programs, including: Volunteer Abroad, International Internships, TEFL Certification, Native Spanish Program, University Courses, and Adventure & Culture.
The Director leads the international programs business and ensures excellent client service and program management. The Director works closely with international clients providing in-country support, project organization, class scheduling, housing, travel, and responding to any other needs program participants have. The Director is also closely involved with partner management, including regular communication with both international and local partners.
RESPONSIBILITIES
- Provide organization, leadership, and coaching for a team of 3-4 Field Managers and Client Service Manager.
- Work at improving and advancing Maximo Nivel’s International education programs business.
- Responsible for delivering great client service and for driving the philosophy of “great service” within the International Programs Team.
- Responsible for increasing sales and enrollment into study abroad programs.
- Lead the identification and development of new community-based project sites and internship placements.
- Lead the sourcing and development of host families and other accommodations for international students and faculty.
- Manage travel and transportation partner to deliver safe, high-quality tours, treks, and adventure and cultural programs.
The Director is in charge of client and program management and logistics, including:
- Airport pick-up
- Orientation and welcome
- Problem-solving and emergency management
- Scheduling: Volunteers, Spanish classes, family-stays
- Sending emails, answering phones, and updating the CRM system
- Travel details (Flights, hotel, arrival, departure, etc.)
- Database management, CRM system and other online platforms.
- Coordinating donations and aid
QUALIFICATIONS
- U.S., British, Canadian, European, or South African expat preferred; Work visa support provided
- Bachelors Degree; Masters Degree preferred
- Bi-lingual English/Spanish
- At least 5 years professional experience
- Experience leading, training, and motivating a busy team
- Must be very client service oriented
- Business minded and very strong at managing details
- Excellent computer skills including Excel, Word, G-Suite, and CRM
- Passion for educational travel and working with students and faculty
Locations
Director, Study Abroad Programs - Latin America in Devon, Humber employer: MAXIMO NIVEL
Maximo Nivel is an exceptional employer that fosters a vibrant work culture centred around educational travel and cultural exchange. With a strong emphasis on employee growth, the company offers opportunities for professional development and leadership within a supportive team environment. Located in a dynamic region, employees benefit from engaging with diverse international clients and partners, making a meaningful impact in the lives of students and communities alike.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Study Abroad Programs - Latin America in Devon, Humber
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We think you need these skills to ace Director, Study Abroad Programs - Latin America in Devon, Humber
Some tips for your application 🫡
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Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Director, Study Abroad Programs - Latin America position at MAXIMO NIVEL.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of MAXIMO NIVEL.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to MAXIMO NIVEL's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Director, Study Abroad Programs - Latin America.
How to prepare for a job interview at MAXIMO NIVEL
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For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
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In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at MAXIMO NIVEL.
