At a Glance
- Tasks: Lead Front of House operations and create unforgettable member experiences.
- Company: Join RB Holdings, a luxury hospitality group known for exceptional service.
- Benefits: Enjoy competitive salary, birthday off, wellness programmes, and more.
- Other info: Exciting opportunity with excellent career growth in a dynamic environment.
- Why this job: Be part of launching The Marcus and shape a world-class club experience.
- Qualifications: Significant leadership experience in luxury hospitality and strong people management skills.
The predicted salary is between 31500 - 38500 £ per year.
RB Holdings is a world-leading luxury Hospitality & Leisure group, renowned for creating unforgettable experiences, exceptional service, and beautifully crafted spaces and products.
Founded in 2012 by visionary entrepreneur Robin Birley, the group is home to some of London's most sought-after private members’ clubs, including the iconic 5 Hertford Street and the elegant Oswald's in Mayfair.
Over the years, our portfolio has expanded to include the beloved Birley Bakery & Chocolate Shops in Chelsea and, most recently, our first international ventures — Maxime's Club and Birley Bakery in New York City.
Other group businesses include Birley Sandwiches, comprising 9 stores across the City and Canary Wharf.
In Summer 2027, we will unveil The Marcus, a business club located in Mayfair.
It will blend elevated dining, a state-of-the-art wellness centre, beautifully curated meeting and drawing rooms, and exceptional business support - all styled with the unmistakable flair that defines the Robin Birley clubs.
This is an exciting time to join RB Holdings.
As we prepare to launch The Marcus in Summer 2027, we are seeking an exceptional Front of House Director to lead all member-facing operations and deliver a world-class experience across the Club.
The key responsibilities of our FOH Director will be
- Lead all Front of House operations, ensuring a seamless and exceptional member and guest experience across the Club.
- Drive service excellence, member satisfaction and retention through consistently high standards and personalised service.
- Develop and implement Front of House strategies aligned with the Club's vision, culture and business objectives.
- Oversee operational performance, continuously identifying opportunities to enhance service delivery and efficiency.
- Manage departmental budgets, labour planning and key performance metrics to support commercial success.
- Build and lead a high-performing Concierge team, overseeing recruitment, onboarding and development.
- Lead and develop Front of House teams, driving service excellence, accountability and engagement.
The benefits you will receive as FOH Director include
- Competitive salaryand benefits package
- Birthday day off
- Health and wellbeing programme, including discounted gym membership and wellness treatments
- Employee Assistance Programme
- Eyecare & specs vouchers
- In-house industry training
- Sponsored social events
- Recommend a friend bonus of £1000
- Online retail discounts
- Freshly prepared meals whilst on duty
Experience and qualities required to be our FOH Director include
Experience
- Significant leadership experience within luxury hospitality, private members' clubs or five-star hotels.
- Proven experience leading Front of House, Guest Relations or Member Services teams.
- Experience managing operational performance, budgets and labour costs.
- Experience opening or launching luxury hospitality venues is advantageous.
Skills
- Exceptional leadership and people management skills.
- Strong understanding of luxury service standards and member-focused hospitality.
- Excellent communication, relationship-building and stakeholder management abilities.
- Commercially astute with strong operational and organisational capability.
- #J-18808-Ljbffr
Front of House Director - The Marcus employer: Maxime's
Maxime's is an attractive employer due to its commitment to exceptional service and creating unforgettable experiences. Employees benefit from a dynamic work culture that emphasizes professional growth and mentorship. The opportunity to work in a prestigious luxury environment makes Maxime's a desirable place for career development.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Director - The Marcus
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maxime's. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maxime's
Don't be shy about reaching out to Maxime's directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Director - The Marcus
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maxime's and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maxime's
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
