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- Tasks: Lead and grow a premium home care service while ensuring outstanding client experiences.
- Company: Join a reputable organisation focused on quality care and community impact.
- Benefits: Competitive salary, lucrative bonuses, and clear career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care management and strong leadership abilities are essential.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking a commercially astute and quality-driven Domiciliary Care Operations Manager to lead and grow a premium private home care service. This role combines operational excellence with a strong focus on client experience, brand reputation and sustainable business performance. You will ensure outstanding, person-centred care is being delivered while driving service growth within the private pay market.
Key responsibilities:
- Deliver premium, relationship-led home care services
- Maintain the highest levels of quality care provision
- Drive private client acquisition and retention
- Ensure safe, compliant, and financially sustainable operations
- Continue to build a high-performing, values-driven workforce
- Provide strategic oversight of daily operations across all service areas
- Monitor care delivery standards and intervene where performance falls short
- Lead capacity planning to support growth in privately funded care packages
- Ensure seamless onboarding of new clients with premium assessment processes
- Ensure the team maintain strong relationships with families, private case managers and referrers
- Protect and enhance the organisation’s brand and local reputation
- Lead, coach and develop the Registered Manager and senior team
- Drive recruitment strategies aligned with premium service expectations
- Foster a culture of accountability, compassion and professionalism
- Monitor retention, engagement and staff wellbeing
- Monitor private revenue, hours delivered and margin performance
- Identify growth opportunities within self-funded and live-in care markets
- Support marketing initiatives and networking events
Qualifying Criteria:
- Ideally a Level 5 Diploma in Leadership for Health & Social Care (or working towards)
- Ideally leadership experience in domiciliary care (although other sectors considered)
- Experience within private-pay home care (preferred)
- Strong knowledge of CQC regulatory requirements (preferred)
- Proven ability to lead multi-disciplinary teams
- Commercial awareness and budget oversight experience
- Full UK driving licence
- Experience scaling a private business
- Understanding of live-in care operations (preferred)
- Knowledge of digital care planning systems (preferred)
Key Competencies:
- Strategic and commercial thinking
- High emotional intelligence
- Regulatory expertise
- Leadership presence
- Crisis management capability
- Relationship building
The salary for this role is negotiable on experience, however, we envisage this to be in the region of £50,000 - £60,000 plus a highly lucrative bonus and benefits package. There is also a clear career progression pathway available for the right candidate.
Operations Manager - Domiciliary Care in Hertford employer: Maxim Recruitment Solutions
Contact Detail:
Maxim Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Domiciliary Care in Hertford
✨Tip Number 1
Network like a pro! Reach out to your connections in the domiciliary care sector and let them know you're on the lookout for opportunities. Attend industry events or local meet-ups to make new contacts – you never know who might have the inside scoop on a great role!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience in leading teams and driving service growth. Share specific examples of how you've maintained high-quality care and built strong relationships with clients and families.
✨Tip Number 3
Be proactive! If you see a company that aligns with your values and goals, don’t wait for a job posting. Reach out directly to express your interest and share how you can contribute to their mission of delivering premium home care services.
✨Tip Number 4
Keep learning and adapting! Stay updated on the latest trends in domiciliary care and regulatory requirements. This not only boosts your confidence but also shows potential employers that you're committed to excellence and continuous improvement in the field.
We think you need these skills to ace Operations Manager - Domiciliary Care in Hertford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in domiciliary care and any leadership roles you've held. We want to see how your skills align with our focus on quality-driven service and client experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering premium home care services. Share specific examples of how you've driven growth or improved client satisfaction in previous roles, as this resonates with our mission.
Showcase Your Regulatory Knowledge: Since we operate within strict regulatory frameworks, it's crucial to demonstrate your understanding of CQC requirements. Mention any relevant experience you have in ensuring compliance and maintaining high standards of care, as this is key for us.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures your application gets the attention it deserves. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Maxim Recruitment Solutions
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Operations Manager role. Brush up on your knowledge of CQC regulatory requirements and be ready to discuss how you’ve maintained high-quality care in previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in domiciliary care or similar sectors. Think about times when you’ve successfully led a team or improved service delivery, and be ready to share those stories.
✨Understand the Market
Familiarise yourself with the private-pay home care market. Be prepared to discuss strategies for client acquisition and retention, as well as how you would drive growth in this area. Showing commercial awareness will impress the interviewers.
✨Build Rapport
Since this role is all about relationship-building, practice your interpersonal skills. Be friendly and approachable during the interview, and think about how you can connect with the interviewers on a personal level while discussing your passion for quality care.