At a Glance
- Tasks: Ensure high-quality home care through audits, feedback, and operational support.
- Company: Leading homecare provider dedicated to quality and client relationships.
- Benefits: Competitive salary, travel opportunities, and professional development in health and social care.
- Other info: Dynamic role with opportunities for growth and continuous improvement across the network.
- Why this job: Make a real difference in the lives of older people while shaping quality standards.
- Qualifications: Senior experience in health or social care, excellent communication, and report writing skills.
The predicted salary is between 33075 - 40425 £ per year.
To deliver quality and care operational support for offices and services, helping to deliver high quality relationship-led home care for older people.
To audit offices against company standards and to provide feedback and reports with actions and outcomes.
Duties Include
- To immediately bring to the attention of the Head of Quality and Standards any area of concern that places clients and/or company reputation at risk.
- To feed in any input on policies and procedures and to keep up to date with sector knowledge.
- To conduct quality audits, either desktop or in person.
- To produce the Audit Report in line with the timescales agreed.
- To identify in the Audit any areas of concern or areas of excellence.
- To produce and monitor the achievement of action plans that help offices to improve service quality and meet standards in collaboration with relevant National Office departments.
- To liaise with the Business Development Consultants and share areas of concern identified through the Audit.
- To identify opportunities for Business Development Consultants and Operations colleagues to develop and drive continuous improvement and operational excellence across the network.
- To provide dedicated support to new owners joining the network, both new owners of new territories and new owners of re-sale territories to ensure understanding of regulatory obligations and adherence to Standards.
- Provide advice to offices on policies and relevant care & regulatory standards.
- To provide offices with pre and post regulatory inspection support.
- To provide guidance to offices for undertaking effective self-auditing.
- Work with Learning & Development colleagues in devising and delivering training for Care Managers, owners and others as appropriate.
- To undertake risk and crisis management interventions as required which may be in the form of on-site presence for a designated period of time agreed with the National Office Risk Management Team.
- To work with Business Development colleagues in supporting Foundation and offices requiring Growth Optimization support to ensure operational excellence and maintaining Standards.
- To support and provide guidance on Recruitment which may include CV reviews and assisting with interviewing.
- To always uphold and promote the core values of the company
- Contribute to the shaping and achievement of the Quality Strategy.
- Stay up to date with best practice in health and social care.
- Maintain specialist knowledge relating to the legislation and regulatory requirements in each of the four UK nations.
- Attend relevant seminars and courses to ensure continual personal and professional development.
Required Experience
- Previous experience at a senior level within the health or social care industry from either the public, private or independent sectors.
- Either experience in or very good knowledge of homecare.
- Commercial understanding.
- Excellent communication skills, both in person and in writing.
- Good report writing skills.
- Good IT skills across the Microsoft range and other systems.
- Flexible, professional, and creative mindset and an open and enquiring mind.
- Able to influence.
- Emotionally resilient when dealing with challenges.
- Willingness to travel throughout the UK and stay overnight.
Quality Lead (Homecare) in Manchester employer: Maxim Recruitment Solutions Careers
Join a highly regarded and forward-thinking law firm that values ambition and professional growth. With a collaborative work culture, you will gain invaluable hands-on experience while working alongside seasoned solicitors in a fast-paced environment. This role offers excellent opportunities for career development, making it an ideal place for motivated individuals eager to advance their legal careers.
Contact Details:
Maxim Recruitment Solutions Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality Lead (Homecare) in Manchester
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Maxim Recruitment Solutions Careers.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Maxim Recruitment Solutions Careers.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Maxim Recruitment Solutions Careers, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Quality Lead (Homecare) in Manchester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Maxim Recruitment Solutions Careers.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Maxim Recruitment Solutions Careers.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Maxim Recruitment Solutions Careers. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Maxim Recruitment Solutions Careers. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Maxim Recruitment Solutions Careers
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Maxim Recruitment Solutions Careers’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
