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- Tasks: Support our automotive parts distribution with customer communications and delivery updates.
- Company: Maxi Haulage, a leading logistics provider with over 50 years of experience.
- Benefits: Excellent salary, 28 days holiday, pension scheme, and savings scheme.
- Other info: Flexible working hours and opportunities for progression in a dynamic environment.
- Why this job: Join a fast-paced team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a positive attitude; logistics experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
What can we offer you?
- Excellent salary dependant on experience
- Opportunities for progression
- 28 days holiday (including BH) increasing with service
- Pension scheme
- Savings scheme
About Maxi Haulage Ltd
Maxi Haulage is a leading provider of haulage, distribution and logistics services throughout the UK and Ireland. With over 50 years experience, a network of locations, experienced staff combined with modern I.T. and fleet provide our customers with superior service for all their logistics needs.
Your new role
This is a fantastic opportunity to support our automotive parts distribution operation based at Wedgnock, Warwick. A fast-paced role working closely with OEM customers, dealers, and internal operations to ensure smooth and efficient delivery of parts across the UK network. We are looking for bright people with inquisitive natures, a positive attitude and a thirst for learning.
Key Responsibilities
- Managing inbound and outbound customer communications
- Providing delivery updates and resolving queries
- Liaising with transport planning and warehouse teams
- Monitoring deliveries and escalating issues where required
- Supporting service level performance and customer satisfaction
What we are looking for:
- Strong communication skills
- Ability to work in a fast-paced environment remaining calm under pressure
- Good attention to detail
- Computer literate
- Experience in transport/logistics (preferred but not essential)
Working pattern:
Monday - Friday 06:00 - 14:00
Based at Wedgnock Depot, Warwick. Due to the nature of our business flexibility in working pattern may be required to meet changing operational requirements.
Customer Service Advisor in Warwick employer: Maxi Haulage Ltd
Contact Detail:
Maxi Haulage Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Warwick
✨Tip Number 1
Get to know the company! Research Maxi Haulage and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and confident. Role-play common customer scenarios with a friend or family member to get comfortable with handling queries and updates.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to stay calm under pressure and keep customers happy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at Maxi Haulage. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Advisor in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience in logistics or customer service, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re a great fit for the fast-paced environment at Maxi Haulage and how you can contribute to customer satisfaction.
Show Off Your Attention to Detail: In a role where monitoring deliveries and resolving queries is key, demonstrating your attention to detail is crucial. Use specific examples in your application to show how you've successfully managed similar tasks in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Maxi Haulage Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Maxi Haulage Ltd. Understand their services, values, and what sets them apart in the logistics industry. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your past experiences where you effectively managed customer queries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate well under pressure.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to troubleshoot or escalate issues in a fast-paced environment. Be ready to discuss how you approached these challenges and what the outcomes were. This will show that you can handle the demands of the role and maintain customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for logistics management, or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.