At a Glance
- Tasks: Lead a Scrum team to deliver innovative AI-powered customer engagement solutions.
- Company: Join a dynamic tech company transforming customer interactions with cutting-edge technology.
- Benefits: Enjoy 25 days annual leave, enhanced maternity/paternity packages, and personal training allowances.
- Other info: Collaborative culture with opportunities for career growth and continuous learning.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Strong experience in C#/.NET and modern frontend frameworks like Vue.js.
The predicted salary is between 70000 - 90000 £ per year.
We're the team behind the AI-powered customer engagement platform that's transforming how businesses connect with their customers - turning every conversation into a revenue-driving moment. Our platform helps contact centre teams achieve their goals through intelligent automation, predictive insights, and seamless customer experiences. We build technology that empowers people, not replaces them.
We are proud of our reputation for combining cutting-edge tech with down-to-earth people, we have big ambitions and a clear sense of who we are. Our culture is driven by our values: we take ownership, move fast, challenge the status quo, and learn constantly. Working at MaxContact means being stretched, you’ll be trusted with responsibility early, expected to think commercially, and encouraged to act decisively. We don’t stand still, and neither will you. At the same time, we believe high performance only works in a safe, supportive environment. You’ll be surrounded by smart, driven people who want to see you succeed, who value openness and honesty, and who see mistakes as part of learning quickly and getting better.
We're builders, problem-solvers, and customer champions who believe in innovation with purpose, human-first technology, and delivering results that matter. You'll work alongside passionate colleagues building technology that directly impacts how thousands of businesses connect with millions of customers every day.
If you’re ambitious, curious, and excited by the idea of building something meaningful in a fast-moving tech business, we are looking for an ambitious and technically excellent Technical Lead.
Role Profile
As a Technical Lead at MaxContact, you will be accountable for the technical leadership and delivery of a dedicated Scrum team working on our mission‑critical CCaaS platform. You will combine hands‑on engineering with ownership of sprint outcomes, ensuring work is well‑shaped, delivered predictably, and meets a high bar for quality, reliability, and security in live contact‑centre environments. You are responsible for turning Product intent into clear technical plans, guiding the team through discovery, design, delivery, and production readiness. You will actively lead sprint execution, manage technical risk, and ensure the team balances feature delivery with operational excellence, modernisation, and customer‑impacting defects. Beyond delivery leadership, this role places strong emphasis on AI‑driven engineering practices and technical standards.
Responsibilities
- Sprint Leadership & Delivery: Act as technical owner for a Scrum team, accountable for sprint outcomes, delivery predictability, and technical quality.
- Engineering & Architecture: Design, build, and evolve backend services and APIs using C# / .NET, making pragmatic architectural decisions aligned to team and platform standards.
- Reliability & Operational Ownership: Ensure reliability is built into sprint delivery through appropriate testing, observability, and operational readiness.
- AI‑Driven Engineering Practices: Lead by example in responsible, effective use of AI developer tools to improve delivery speed, test coverage, and documentation.
- Coaching, Collaboration & Quality: Provide day‑to‑day technical leadership through pairing, code reviews, and design discussions.
Values and Behaviours
- Customer Centric: Design and deliver features, integrations and reliability improvements that directly improve customer success.
- Own It: Take end-to-end responsibility for delivery, quality and technical debt, be accountable for successful outcomes.
- One Team: Collaborate tightly with Product and Platform to build trust, share goals, remove blockers and coach the team to succeed together.
- Make It Count: Prioritise solutions that improve reliability, scalability, model quality and long-term velocity with measurable results.
- Challenge The Status Quo: Continuously question assumptions and improve systems, tooling and processes.
Success Measures
- The sprint team consistently meets commitments with high‑quality, production‑ready outcomes.
- Clear improvement in delivery predictability, reduced rework, and faster feedback cycles.
- Strong operational health in owned areas, with fewer repeat incidents and faster recovery.
Training and Enablement
- Structured onboarding plan with clear expectations for technical ownership and impact.
- Dedicated time for learning and deep-dives into platform, reliability, and AI-enabled capabilities.
- Budget for relevant certifications and conference attendance.
- Peer collaboration and mentorship (both receiving and providing).
- Regular 1:1s and coaching from leadership, including career progression support.
Skills and Experience
Essential
- Strong experience as a senior engineer or technical lead in Agile Scrum teams.
- Proven ability to lead sprint delivery while remaining hands‑on with C# / .NET and modern frontend frameworks.
- Demonstrated ability to shape work from ambiguity into clear plans, thin slices, and dependable delivery.
- Strong coaching, communication, and stakeholder collaboration skills.
- High bar for code quality, testing strategy, and production readiness appropriate to customer impact.
Desirable
- Experience leading teams working on SaaS platforms in live customer environments.
- Strong experience with containerisation and CI/CD pipelines.
- Experience with cloud services and operational tooling.
- Hands‑on exposure to AI‑enabled systems.
- Track record modernising legacy codebases, reducing technical debt, and improving architectural fitness over time.
Benefits and Perks
- 25 days annual leave plus your birthday off.
- Increased holiday entitlement with length of service.
- Enhanced maternity and paternity packages.
- Life insurance.
- Enhanced pension options.
- Company-paid sick leave.
- Personal training allowance.
- Buy and sell holiday options.
- Social, charity and culture committee events.
- Hybrid working (minimum two days in the office).
AI in Our Hiring Process: At MaxContact, we expect engineers to work effectively with AI tools every day. We welcome candidates who use AI to prepare their applications and encourage you to demonstrate your ability to collaborate with AI during any take-home assessments.
Tech Lead Ccaas in Manchester employer: MaxContact
MaxContact is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, a supportive team environment, and the chance to work with cutting-edge AI technology, making it an ideal place for those looking to advance their careers in sales while contributing to customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Lead Ccaas in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read up on their values, and see how they engage with their customers. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills and be ready to showcase them during the interview. Whether it's coding challenges or discussing past projects, make sure you can demonstrate your expertise in C#/.NET and Vue.js. We want to see how you think and solve problems on the spot!
✨Tip Number 3
Don’t just focus on your own achievements; be prepared to discuss how you've collaborated with others. Highlight your experience working in Agile teams and how you’ve helped drive projects forward. Remember, we value teamwork and collaboration at MaxContact!
✨Tip Number 4
Finally, don’t forget to ask questions! Show your curiosity about the role and the company. Inquire about their approach to AI-driven engineering practices or how they support continuous learning. This not only shows your interest but also helps you gauge if it’s the right fit for you.
We think you need these skills to ace Tech Lead Ccaas in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for tech and innovation shine through. We love seeing candidates who are genuinely excited about building meaningful solutions in a fast-paced environment.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with C#/.NET and Vue.js. We want to see how your skills align with our mission of delivering high-quality, customer-centric technology.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your past experiences and achievements, especially those that demonstrate your ability to lead teams and manage technical risks.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at MaxContact
✨Know Your Tech Inside Out
Make sure you’re well-versed in C# / .NET and Vue.js, as these are crucial for the role. Brush up on your knowledge of backend services and APIs, and be ready to discuss how you've used these technologies in past projects.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience leading Agile Scrum teams. Talk about how you've managed sprint outcomes, unblocked team members, and ensured delivery predictability. This will demonstrate your ability to take ownership and lead effectively.
✨Emphasise AI-Driven Practices
Since the role involves AI-driven engineering practices, be ready to discuss your experience with AI developer tools. Share specific instances where you've used AI to improve delivery speed or code quality, and how you ensure responsible use of these tools.
✨Cultural Fit Matters
MaxContact values a collaborative and high-trust environment. Be prepared to discuss how you foster teamwork and continuous improvement. Share your thoughts on challenging the status quo and how you’ve contributed to a positive team culture in previous roles.
