Mid-Level Software Engineer in Manchester

We are the team behind the AI-powered customer engagement platform that is transforming how businesses connect with their customers - turning every conversation into a revenue-driving moment. Our platform helps contact centre teams achieve their goals through intelligent automation, predictive insights, and seamless customer experiences. We build technology that empowers people, not replaces them. Our culture is driven by our values: we take ownership, move fast, challenge the status quo, and learn constantly. Working at MaxContact means being stretched; you’ll be trusted with responsibility early, expected to think commercially, and encouraged to act decisively. We believe high performance only works in a safe, supportive environment. You’ll be surrounded by smart, driven people who want to see you succeed, who value openness and honesty, and who see mistakes as part of learning quickly and getting better.

As a Mid-Level Software Engineer at MaxContact, you will be a core contributor to our mission-critical CCaaS platform, delivering reliable, secure, and scalable software used by customers in live contact-centre environments. You will work across multiple workstreams including Feature Enhancements, Sales Enablement, Tech Modernisation, and Customer Defects, owning work end-to-end from design through to production. This role suits engineers who take pride in producing high-quality, well-tested code and who are comfortable balancing planned delivery with reactive, customer-driven work in an Agile Scrum environment. Beyond traditional full-stack development, this role places a strong emphasis on AI-driven engineering practices.

Key Responsibilities:

• Engineering & Reliability: Design, build, and maintain backend services and APIs using C# / .NET, delivering changes that are safe, observable, and production-ready. Develop and modernise frontend components using Vue.js. Treat reliability as a first-class concern by implementing appropriate logging, metrics, and error handling for all production changes. Support containerisation and CI/CD improvements to enable consistent, repeatable deployments.
• Workstream Delivery: Deliver work across Feature Enhancements, Sales Enablement, Tech Modernisation, and Customer Defects. Build customer-facing features and integrations that support onboarding, pilots, and sales demonstrations. Triage and resolve customer-impacting defects, producing hotfixes where required.
• Collaboration, Quality & Process: Contribute to code reviews and pair programming, helping maintain shared standards and a strong engineering culture. Take ownership of unit, integration, and end-to-end testing for your work. Document technical decisions, edge cases, and lessons learned from incidents.

Values and Behaviours:

• Customer Centric: Design and deliver features, integrations and reliability improvements that directly improve customer success.
• Own It: Take end-to-end responsibility for delivery, quality and technical debt.
• One Team: Collaborate tightly with Product and Platform to build trust and share goals.
• Make It Count: Prioritise solutions that improve reliability, scalability, model quality and long-term velocity.
• Challenge The Status Quo: Continuously question assumptions and improve systems, tooling and processes.

Success Measures:

• Reliable delivery across workstreams, with changes shipped safely to production and minimal rework.
• High-quality, well-tested code, demonstrated through strong unit, integration, and end-to-end test coverage.
• Delivers measurably faster cycle times through effective use of AI-assisted engineering workflows.
• Timely and high-quality response to customer-impacting defects.
• Positive collaboration within the Scrum team.

Training and Enablement:

• Structured onboarding plan with defined milestones.
• Dedicated time for learning and personal development.
• Budget for relevant certifications and conference attendance.
• Regular 1:1s and coaching from leadership.

Skills and Experience:

• 3+ years of professional experience building and supporting production software.
• Strong experience with C# / .NET, including modern patterns for APIs and backend services.
• Practical experience building frontend applications using Vue.js.
• Experience working in Agile Scrum teams.
• A strong focus on code quality and testing.

Benefits and Perks:

• 25 days annual leave plus your birthday off.
• Increased holiday entitlement with length of service.
• Enhanced maternity and paternity packages.
• Life insurance.
• Enhanced pension options.
• Company-paid sick leave.
• Personal training allowance.
• Buy and sell holiday options.
• Social, charity and culture committee events.
• Hybrid working (minimum two days in the office).

AI in Our Hiring Process: At MaxContact, we expect engineers to work effectively with AI tools every day. We welcome candidates who use AI to prepare their applications.