IT & Information Analyst

As MaxContact continues to scale, maintaining robust and secure internal IT operations is critical to supporting our people and safeguarding our business. We are looking for an IT & Security Analyst to join our internal platform engineering team. This is a hands-on role, responsible for managing our internal IT infrastructure and tools, resolving support requests, and playing a key role in supporting our security and ISO compliance programmes. This role offers exposure across the full spectrum of internal IT and cyber hygiene, with opportunities to grow into information security, compliance, and infrastructure roles over time.

Key Responsibilities

• Internal IT Operations

• Provide IT support to MaxContact staff, across hardware, software, network access, and cloud applications.
• Manage user provisioning, access control, and endpoint configuration (laptops, mobile devices, etc.).
• Administer internal systems such as Microsoft 365, Azure Active Directory and collaboration tools.
• Maintain IT asset inventory and support hardware lifecycle management.
• Manage backup and recovery processes for internal systems and devices.

• Support the implementation and maintenance of security controls aligned with ISO 27001, ISO 9001, Cyber Essentials, and GDPR.
• Help maintain internal security documentation, conduct periodic access reviews, and contribute to audit readiness.
• Perform regular checks and monitoring to ensure compliance with internal IT policies (e.g., patching, antivirus, MFA).
• Respond to security alerts using tools including Microsoft Defender.
• Conduct threat intelligence assessments, identifying and applying remediations as required.

• Contribute to onboarding and offboarding processes, ensuring timely setup and secure deprovisioning.
• Work with the Head of Platform Engineering to improve internal processes, documentation, and automation of routine tasks.
• Assist in vendor management, license renewals, and software procurement processes.

Experience

• Prior experience in an IT Support, Helpdesk, or IT Systems Administrator role.
• Familiarity with Microsoft 365, Azure AD, and endpoint management tools.
• You must be a proactive self-starter with a service-oriented mindset and the ability to work independently to resolve issues.
• An interest or experience in Security & Quality management frameworks including ISO9001 and ISO27001.
• Good understanding of security best practices including access control, encryption, and secure configuration.
• Strong organisational and documentation skills, with the ability to follow and improve process.
• Experience in the Contact Centre, Telephony, or VoIP domain, particularly within CCaaS or real-time communications platforms.
• Familiarity with networking principles, SIP, SBCs, and telephony infrastructure in cloud environments.
• Exposure to FinOps practices and tools for managing cloud cost efficiency and forecasting.
• Experience working closely with Product and Engineering leadership to shape platform roadmaps and internal developer tools.
• Azure certifications (e.g., Azure Solutions Architect Expert, DevOps Engineer Expert) or equivalent SRE/DevSecOps accreditations.
• Experience managing vendor relationships and third-party cloud tooling integrations.

Benefits

• 25 days of holiday (plus bank holidays)
• Cycle to work scheme
• Birthday day off
• Pension
• Quarterly team socials
• Salary sacrifice matched to pension
• Employee referral scheme
• Life insurance x4 salary (after 6 months)
• Ongoing benefits

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Telecommunications