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- Tasks: Lead the development of our people and talent strategy to shape a high-performing culture.
- Company: Join MaxContact, an innovative AI-powered customer engagement platform.
- Benefits: Enjoy 25-30 days holiday, hybrid working, and a learning budget.
- Why this job: Make a real impact by shaping employee experience in a fast-growing company.
- Qualifications: CIPD qualified with 5+ years HR experience and strong leadership skills.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 60000 - 80000 ÂŁ per year.
MaxContact is an AI-powered customer engagement platform that transforms conversations into measurable business outcomes. Our platform is built with industry-leading intelligent dialling technology and smart automation to help teams connect with the right customers at the right time. We drive consistent performance improvements and deliver exceptional results, including a 200-300% increase in contact rates and doubling sales team conversion rates.
MaxContact is trusted by growing companies handling millions of interactions annually and supported by our 5-star UK-based support, demonstrating that smart technology can amplify human potential.
About the role
This is a full-time hybrid role in Manchester (two days in the office, three days flexible).
As Head of Talent and People, you will lead the development and delivery of MaxContact’s people and talent strategy. You’ll play a key role in shaping our culture, driving employee engagement, and ensuring our people plans support the business to achieve its vision and strategic goals. This is a permanent, full-time position where you’ll be instrumental in building a high-performing, engaged, and future-ready workforce.
MaxContact is one of the UK’s fastest-growing customer engagement and contact centre solution providers. Recognised for our innovation and customer-centric approach, we’re on a journey of ambitious growth and are proud to partner with leading organisations across multiple industries. Our success is powered by our people, and this role will be central in helping us scale while staying true to our values.
Key Responsibilities
- Develop and strengthen MaxContact’s employer brand, implementing innovative talent attraction and retention strategies.
- Lead organisation design and development initiatives to support business growth and transformation.
- Drive employee engagement through effective internal communications, survey analysis, and targeted initiatives.
- Design and deliver leadership and behavioural skills development programmes, while overseeing succession and talent planning with senior leaders.
- Oversee the end-to-end recruitment, onboarding and induction process, providing guidance to Hiring Managers and managing activity against budget.
- Enhance performance management frameworks, and introduce reward and recognition practices that motivate and retain employees.
- Manage compensation and benefits, including salary benchmarking, annual reviews, and overall benefits design.
- Provide trusted coaching and advice to directors, managers and employees across the full employee lifecycle.
- Partner with the leadership team to shape and deliver People and Talent plans aligned with business objectives.
- Ensure people policies and practices comply with employment law, industry standards, and ISO requirements, while remaining practical and commercially aligned.
- Own and evolve the HR system, ensuring accuracy, GDPR compliance, and providing user training as required.
- Advise the CEO and leadership team on emerging workforce and people trends.
- Lead or support ad-hoc projects, collaborating effectively with stakeholders to deliver outcomes within agreed timelines.
Candidate Profile
- CIPD qualified.
- Minimum 5 years’ HR generalist experience across the full employee lifecycle.
- Proven track record in delivering resourcing, engagement, performance management, and learning and development initiatives.
- Strong coaching and leadership development skills, including experience working with senior leaders.
- In-depth knowledge of UK employment law; TUPE experience advantageous.
- Confident with HR systems and data, ideally with experience in sourcing and implementing new HR solutions.
Ways of working
- Committed to delivering excellence for colleagues and customers.
- Builds strong relationships with colleagues, partners and stakeholders.
- Takes ownership and drives results with a “can-do” mindset.
- Constantly seeking ways to improve and innovate.
- Inspires, develops and supports others to achieve their best.
- Enthusiastic, agile and motivated, thriving in a fast-paced environment.
- Commercially astute and credible, with the ability to influence at all levels.
- Strong relationship-builder who can navigate sensitive and complex people challenges with empathy and pragmatism.
- Strategic thinker with attention to detail and a solutions-focused mindset
Why Join MaxContact?
This is a brand-new role at MaxContact, offering a unique opportunity for an experienced people leader to shape the function from the ground up. You’ll have the autonomy to design and implement our People and Talent strategy in line with our ambitious growth plans, while embedding a culture that reflects our values and drives high performance.
Unlike stepping into an established HR function, this role gives you the chance to:
- Build, not just manage – establish the frameworks, processes, and people initiatives that will set MaxContact up for long-term success.
- Make a visible impact – you’ll work closely with the CEO and leadership team, influencing decisions at the highest level.
- Shape employee experience – this is your chance to shape the employee experience, our approach to leadership and development, and ultimately the future of MaxContact as a people-first organisation.
- Be part of growth – we’re scaling fast, and you’ll play a pivotal role in ensuring our people strategy enables that growth while nurturing our culture.
For a passionate and forward-thinking people leader, this is an opportunity to define what great looks like, bring fresh ideas, and have a lasting influence on both our people and our business.
Salary: ÂŁ60-80K Per Annum
Reporting to: CEO
Benefits
- Holidays – 25 days of holiday (plus bank holidays) increasing up to 30 days
- Hybrid working – two days in the Manchester office
- Flexible hours – Full time with core working hours 10 am – 4 pm
- Learning & development budget
- Enhanced Maternity & Paternity Pay
- Life Insurance (Death in Service)
- Buy and sell holidays
- Sage benefits & Cycle to work scheme
- City centre location
- Birthdays Off
- Free Onsite Gym
- Free Eye Tests
- Pension & Salary Sacrifice
- Quarterly team socials and mixed team events
- Salary sacrifice matched to pension (NI contribution)
Head of People & Talent employer: MaxContact
Contact Detail:
MaxContact Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of People & Talent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching MaxContact and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to talk about your achievements and how they relate to the role of Head of People & Talent. Keep it concise but impactful – you want to leave a lasting impression without rambling on.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Head of People & Talent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of People & Talent role. Highlight your relevant experience in HR, especially around talent attraction and employee engagement. We want to see how your skills align with our ambitious growth plans!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about shaping a people-first culture at MaxContact. Share specific examples of how you've driven engagement and performance in previous roles.
Showcase Your Leadership Style: We’re looking for someone who can inspire and develop others. In your application, give us a glimpse of your leadership style and how you’ve successfully coached senior leaders in the past. We love a 'can-do' mindset!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at MaxContact
✨Know Your Stuff
Before the interview, dive deep into MaxContact's mission and values. Understand their AI-powered platform and how it transforms customer engagement. This will help you articulate how your experience aligns with their goals and demonstrate your genuine interest in the role.
✨Showcase Your People Skills
As Head of People & Talent, you'll need to connect with various stakeholders. Prepare examples of how you've successfully built relationships and driven employee engagement in previous roles. Highlight your coaching and leadership development experiences to show you're the right fit for shaping their culture.
✨Be Ready to Discuss Strategy
MaxContact is looking for someone who can develop and implement innovative talent strategies. Come prepared with ideas on how you would enhance their employer brand and improve recruitment processes. Think about how you can contribute to their ambitious growth plans and be ready to share your vision.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your understanding of the role and the company. Ask about their current challenges in talent management or how they envision the future of their people strategy. This not only shows your interest but also helps you gauge if it's the right fit for you.
