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- Tasks: Lead the development of our people and talent strategy to shape a high-performing culture.
- Company: Join MaxContact, an innovative AI-powered customer engagement platform.
- Benefits: Enjoy 25-30 days holiday, hybrid working, and a learning budget.
- Why this job: Make a real impact by shaping employee experience in a fast-growing company.
- Qualifications: CIPD qualified with 5+ years HR experience and strong leadership skills.
- Other info: Be part of a dynamic team and influence decisions at the highest level.
The predicted salary is between 60000 - 80000 ÂŁ per year.
MaxContact is an AI-powered customer engagement platform that transforms conversations into measurable business outcomes. Our platform is built with industry-leading intelligent dialling technology and smart automation to help teams connect with the right customers at the right time. We drive consistent performance improvements and deliver exceptional results, including a 200-300% increase in contact rates and doubling sales team conversion rates.
MaxContact is trusted by growing companies handling millions of interactions annually and supported by our 5-star UK-based support, demonstrating that smart technology can amplify human potential.
About the role
This is a full-time hybrid role in Manchester (two days in the office, three days flexible).
As Head of Talent and People, you will lead the development and delivery of MaxContact’s people and talent strategy. You’ll play a key role in shaping our culture, driving employee engagement, and ensuring our people plans support the business to achieve its vision and strategic goals. This is a permanent, full-time position where you’ll be instrumental in building a high-performing, engaged, and future-ready workforce.
MaxContact is one of the UK’s fastest-growing customer engagement and contact centre solution providers. Recognised for our innovation and customer-centric approach, we’re on a journey of ambitious growth and are proud to partner with leading organisations across multiple industries. Our success is powered by our people, and this role will be central in helping us scale while staying true to our values.
Key Responsibilities
- Develop and strengthen MaxContact’s employer brand, implementing innovative talent attraction and retention strategies.
- Lead organisation design and development initiatives to support business growth and transformation.
- Drive employee engagement through effective internal communications, survey analysis, and targeted initiatives.
- Design and deliver leadership and behavioural skills development programmes, while overseeing succession and talent planning with senior leaders.
- Oversee the end-to-end recruitment, onboarding and induction process, providing guidance to Hiring Managers and managing activity against budget.
- Enhance performance management frameworks, and introduce reward and recognition practices that motivate and retain employees.
- Manage compensation and benefits, including salary benchmarking, annual reviews, and overall benefits design.
- Provide trusted coaching and advice to directors, managers and employees across the full employee lifecycle.
- Partner with the leadership team to shape and deliver People and Talent plans aligned with business objectives.
- Ensure people policies and practices comply with employment law, industry standards, and ISO requirements, while remaining practical and commercially aligned.
- Own and evolve the HR system, ensuring accuracy, GDPR compliance, and providing user training as required.
- Advise the CEO and leadership team on emerging workforce and people trends.
- Lead or support ad-hoc projects, collaborating effectively with stakeholders to deliver outcomes within agreed timelines.
Candidate Profile
- CIPD qualified.
- Minimum 5 years’ HR generalist experience across the full employee lifecycle.
- Proven track record in delivering resourcing, engagement, performance management, and learning and development initiatives.
- Strong coaching and leadership development skills, including experience working with senior leaders.
- In-depth knowledge of UK employment law; TUPE experience advantageous.
- Confident with HR systems and data, ideally with experience in sourcing and implementing new HR solutions.
Ways of working
- Committed to delivering excellence for colleagues and customers.
- Builds strong relationships with colleagues, partners and stakeholders.
- Takes ownership and drives results with a “can-do” mindset.
- Constantly seeking ways to improve and innovate.
- Inspires, develops and supports others to achieve their best.
- Enthusiastic, agile and motivated, thriving in a fast-paced environment.
- Commercially astute and credible, with the ability to influence at all levels.
- Strong relationship-builder who can navigate sensitive and complex people challenges with empathy and pragmatism.
- Strategic thinker with attention to detail and a solutions-focused mindset
Why Join MaxContact?
This is a brand-new role at MaxContact, offering a unique opportunity for an experienced people leader to shape the function from the ground up. You’ll have the autonomy to design and implement our People and Talent strategy in line with our ambitious growth plans, while embedding a culture that reflects our values and drives high performance.
Unlike stepping into an established HR function, this role gives you the chance to:
- Build, not just manage – establish the frameworks, processes, and people initiatives that will set MaxContact up for long-term success.
- Make a visible impact – you’ll work closely with the CEO and leadership team, influencing decisions at the highest level.
- Shape employee experience – this is your chance to shape the employee experience, our approach to leadership and development, and ultimately the future of MaxContact as a people-first organisation.
- Be part of growth – we’re scaling fast, and you’ll play a pivotal role in ensuring our people strategy enables that growth while nurturing our culture.
For a passionate and forward-thinking people leader, this is an opportunity to define what great looks like, bring fresh ideas, and have a lasting influence on both our people and our business.
Salary: ÂŁ60-80K Per Annum
Reporting to: CEO
Benefits
- Holidays – 25 days of holiday (plus bank holidays) increasing up to 30 days
- Hybrid working – two days in the Manchester office
- Flexible hours – Full time with core working hours 10 am – 4 pm
- Learning & development budget
- Enhanced Maternity & Paternity Pay
- Life Insurance (Death in Service)
- Buy and sell holidays
- Sage benefits & Cycle to work scheme
- City centre location
- Birthdays Off
- Free Onsite Gym
- Free Eye Tests
- Pension & Salary Sacrifice
- Quarterly team socials and mixed team events
- Salary sacrifice matched to pension (NI contribution)
Locations
Head of People & Talent employer: MaxContact
Contact Detail:
MaxContact Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of People & Talent
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At MaxContact, we value innovation and a people-first approach, so show us how you align with that!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience can help shape our People and Talent strategy. We want to see your passion for building high-performing teams.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and shows your enthusiasm for the role at MaxContact.
We think you need these skills to ace Head of People & Talent
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for people and talent management. Show us why you’re excited about this role at MaxContact.
Tailor Your CV: Make sure your CV is tailored to the Head of People & Talent role. Highlight your relevant experience and achievements that align with our values and the responsibilities outlined in the job description. We love seeing how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell your story. Use it to explain why you’re the perfect fit for MaxContact and how you can contribute to our growth. Keep it engaging and concise – we appreciate clarity and enthusiasm!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at MaxContact!
How to prepare for a job interview at MaxContact
✨Know Your Stuff
Before the interview, dive deep into MaxContact's mission and values. Understand their AI-powered customer engagement platform and how it transforms conversations into business outcomes. This knowledge will help you connect your experience with their goals.
✨Showcase Your People Skills
As Head of People & Talent, you'll need to demonstrate strong coaching and leadership development skills. Prepare examples of how you've successfully engaged employees and driven performance in previous roles. Be ready to discuss specific initiatives you've led.
✨Be a Strategic Thinker
MaxContact is looking for someone who can shape their People and Talent strategy. Think about how you can align people plans with business objectives. Bring ideas on innovative talent attraction and retention strategies that could benefit the company.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current challenges in employee engagement or how they envision the future of their HR function. This will demonstrate your strategic mindset and genuine interest in contributing to their growth.
