At a Glance
- Tasks: Provide advanced support for a live enterprise billing & CRM system in the energy sector.
- Company: Join a leading company in the energy sector with a focus on innovation and reliability.
- Benefits: Enjoy 20 days of annual leave, paid training, remote work options, and flexible schedules.
- Other info: Collaborate with talented teams and grow your career in a dynamic, regulated industry.
- Why this job: Make a real impact by ensuring system stability and customer trust in a critical environment.
- Qualifications: 7+ years in technical support, strong SQL skills, and experience with enterprise systems required.
The predicted salary is between 50000 - 65000 € per year.
We are expanding our Technical Support team and are looking for a highly experienced Technical Support Engineer (L3-L4) to join a long-term enterprise project in the energy sector. You will be working on a mature enterprise project in Northern Ireland, where the system has been in production. This is an existing client, and the focus is on advanced support, maintenance, and continuous improvement. The environment is highly regulated, making system reliability and billing accuracy critical. The system is actively used by end customers, which means: real data, real financial flows, real impact of every issue. Support here is not a “ticket-processing role” – it is a core function ensuring system stability, revenue continuity, and customer trust.
Responsibilities:
- Provide L3–L4 support for a live enterprise billing & CRM system
- Investigate and resolve complex production issues (data, logic, integrations)
- Work closely with customers (in English) to clarify issues and provide solutions
- Analyze logs, database records, and system behavior to identify root causes
- Support billing, invoicing, rating, and customer lifecycle processes
- Collaborate with development, QA, and delivery teams on issue resolution
- Participate in post-release stabilization and continuous system improvements
- Contribute to knowledge base and documentation
Requirements:
- 7+ years of experience in technical support (L3/L4 level) or similar roles
- Strong hands-on experience with production troubleshooting
- Confident in writing and analyzing SQL queries
- Ability to understand complex systems end-to-end (backend + integrations)
- Strong analytical and investigative thinking
- Experience working with enterprise systems (CRM, billing, financial systems)
- Advanced English (C1) – must be comfortable communicating with customers
- Ability to work independently without step-by-step guidance
Will Be a strong advantage:
- Experience with Oracle databases
- Background in QA or software development
- Experience in energy / utility domain
- Experience supporting live billing systems.
Working with MaxBill, you will receive:
- 20 working days of annual vacation per year, plus paid public holidays.
- Provision of sick/personal leave.
- Paid trainings, conferences, seminars, and certification courses, classes in English.
- On-the-job mentoring program to learn from experienced colleagues.
- The possibility of remote work and a flexible schedule.
Senior Technical Support Engineer L3-L4 employer: Maxbill
MaxBill is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where experienced professionals can thrive. With a focus on continuous improvement and advanced technical support in the energy sector, employees benefit from flexible working arrangements, comprehensive training opportunities, and a collaborative environment that values their contributions to system stability and customer trust.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer L3-L4
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or tech support field. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your SQL and troubleshooting techniques. Be ready to discuss real-life scenarios where you've resolved complex issues, as this will demonstrate your hands-on experience and analytical thinking.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your experience with enterprise systems and customer interactions. This will help us see how you fit into our team and the specific needs of the role.
✨Tip Number 4
Stay updated! Keep an eye on industry trends and advancements in the energy sector. Being knowledgeable about current challenges and solutions can set you apart during interviews and show that you're genuinely interested in the field.
We think you need these skills to ace Senior Technical Support Engineer L3-L4
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical support, especially at the L3-L4 level. We want to see how your skills align with the requirements, so don’t be shy about showcasing your troubleshooting expertise and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Technical Support team. Share specific examples of how you've tackled complex issues in the past and how you can contribute to system stability and customer trust.
Showcase Your Communication Skills:Since you'll be working closely with customers, it's crucial to demonstrate your advanced English skills. Make sure your application is clear, concise, and free of jargon. We want to see that you can communicate effectively, both in writing and in your problem-solving approach.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Maxbill
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around L3-L4 support and the specific systems mentioned in the job description. Familiarise yourself with billing and CRM systems, as well as SQL queries, since these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you've resolved complex production issues. Think of specific examples that highlight your analytical and investigative thinking, especially in high-pressure situations. This will demonstrate your ability to handle real data and financial flows effectively.
✨Communicate Clearly
Since you'll be working closely with customers, practice explaining technical concepts in simple terms. Be ready to showcase your advanced English skills and how you can clarify issues for clients. Good communication is key in ensuring customer trust and satisfaction.
✨Collaborate and Contribute
Emphasise your experience working with cross-functional teams, like development and QA. Discuss how you've contributed to knowledge bases or documentation in the past. This shows that you're not just a lone wolf but someone who values teamwork and continuous improvement.
