At a Glance
- Tasks: Provide advanced support for a live billing and CRM system in the energy sector.
- Company: Maxbill, a leader in technical support with a focus on innovation.
- Benefits: Flexible hours, paid training, and a supportive work environment.
- Other info: Opportunity for long-term growth in a collaborative setting.
- Why this job: Join a dynamic team and make a real impact in the energy sector.
- Qualifications: 7+ years in technical support and strong analytical skills required.
The predicted salary is between 50000 - 70000 € per year.
Maxbill is expanding its Technical Support team in Northern Ireland, seeking a highly experienced Technical Support Engineer (L3-L4) for a long-term enterprise project in the energy sector. The role involves providing advanced support for a live billing and CRM system, investigating production issues, and collaborating with development teams.
Candidates should have:
- 7+ years of experience in technical support
- Strong analytical skills
- Advanced English communication skills
The position offers flexibility, paid training, and a supportive work environment.
Senior Tech Support Engineer (L3-L4) - Energy Billing & CRM employer: Maxbill
Maxbill is an exceptional employer, offering a dynamic and supportive work environment in Northern Ireland for those passionate about the energy sector. With a focus on employee growth through paid training and flexible working arrangements, we foster a culture of collaboration and innovation, making it an ideal place for experienced Technical Support Engineers to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Tech Support Engineer (L3-L4) - Energy Billing & CRM
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or tech support field. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical knowledge and be ready to discuss real-life scenarios where you solved complex issues. We want to see how you think on your feet!
✨Tip Number 3
Show off your soft skills! Communication is key in tech support, so practice explaining technical concepts in simple terms. This will help us see how well you can connect with clients and team members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Tech Support Engineer (L3-L4) - Energy Billing & CRM
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 7+ years of experience in technical support. We want to see how your skills align with the role, especially in energy billing and CRM systems.
Show Off Your Analytical Skills:In your application, give examples of how you've tackled complex production issues in the past. We love seeing candidates who can think critically and solve problems effectively.
Communicate Clearly:Since advanced English is a must, ensure your written application is clear and concise. We appreciate straightforward communication, so avoid jargon unless necessary.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team.
How to prepare for a job interview at Maxbill
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around billing systems and CRM software. Given the role's focus on advanced support, be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical thinking during the interview. You might be asked to solve a hypothetical problem or analyse a case study, so practice articulating your thought process clearly and logically.
✨Communicate Clearly
Since advanced English communication is a must, practice explaining complex technical concepts in simple terms. This will not only showcase your expertise but also your ability to collaborate effectively with non-technical teams.
✨Be Ready for Teamwork Questions
Collaboration is key in this role, so expect questions about your experience working with development teams. Think of examples where you successfully worked together to resolve issues or improve processes, and be prepared to share those stories.
