At a Glance
- Tasks: Support customers with technical queries and order processing in a dynamic environment.
- Company: Join a forward-thinking company committed to inclusivity and innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team culture with training opportunities and potential for international travel.
- Why this job: Make a real difference by helping clients solve technical issues and enhance their experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.Please review the job details below.Vantor is seeking a Technical Customer Support Representative to support customers across the EMEA region from our London office. This customer-facing role combines order and technical support with geospatial imagery operations. You’ll help customers define their imagery requirements, support image selection and tasking, and use your knowledge of satellite imagery and geospatial tools to help resolve questions and assess basic product quality.This is a good opportunity for someone with a GIS, geography, remote sensing, or Earth observation background who enjoys working directly with customers and coordinating solutions across teams.ResponsibilitiesAnswer inbound email and phone communications.Assist customers in defining order requirements, including image selection. Apply GIS or geospatial knowledge when discussing customer imagery needs.Process orders and prepare quotations and feasibility assessments.Submit tickets and queries to support internal and customer issues.Provide technical support for Vantor’s SaaS programs.Use knowledge of company policies and departments to find answers to technical questions.Use knowledge of satellite imagery, along with relevant GIS or geospatial knowledge, to perform basic quality control evaluations and provide recommendations.Manage tasking and archive projects effectively to support operational delivery.Act as a point of client contact to coordinate resolution of service incidents and escalation of technical issues.Collaborate with Sales and Support teams to demonstrate the value of the support offering to clients and identify opportunities to expand support business.Attend training and development courses.Provide training to peers and customers as needed.Communicate effectively with all levels of the company and with customers.Provide on-call support for high-value projects, which may require weekend work and includes an additional supplement.Minimum Qualifications:Must be able to attend the London Office in Chiswick on a Hybrid Basis (Tuesday-Thursday)A relevant degree or equivalent experience2 Years Experience in customer service roles, preferably in a professional or B2B settingStrong attention to detailAble to work in a windows operating environment (Microsoft Office, Outlook, Teams etc)Proficient oral and written communication skillsProficient Listening and Comprehension SkillsEffective diagnostic, troubleshooting, problem solving and analytical capabilitiesAdaptabilityTime ManagementAbility to travel internationally (less than 10%)Preferred QualificationsExperience with GIS or geospatial tools such as QGIS, ArcGIS Pro, or ArcMap.Experience and/or background in Geography or Geospatial IntelligenceFamiliarity with satellite imagery, Earth observation, remote sensing, or geospatial data.Experience reviewing imagery or maps, working with customer location requirements, or supporting geospatial products.Experience with customer relationship management (CRM) systems.EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr
Technical Customer Support Representative, EMEA employer: MAXAR TECHNOLOGIES, INC.
Vantor is an exceptional employer that fosters a collaborative and inclusive work culture, particularly for the Technical Customer Support Representative role based in Chiswick, London. With a strong emphasis on employee growth through training and development opportunities, Vantor not only values your contributions but also supports your professional journey in a dynamic environment. The hybrid working model allows for flexibility while being part of a team that is dedicated to delivering outstanding customer service across the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Support Representative, EMEA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MAXAR TECHNOLOGIES, INC.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MAXAR TECHNOLOGIES, INC. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Support Representative, EMEA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MAXAR TECHNOLOGIES, INC.:Your cover letter is your chance to shine! Tell us why you want to work at MAXAR TECHNOLOGIES, INC. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MAXAR TECHNOLOGIES, INC.!
How to prepare for a job interview at MAXAR TECHNOLOGIES, INC.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
