Customer Success Manager in London

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

Vantor is looking for a Customer Success Manager (CSM) to expand our team in the UK. In this role you will be responsible for establishing strong relationships with commercial customers, facilitating product deliveries, and leading contract renewals. The CSM will orchestrate the overall relationship with assigned customers, which will include growing, adoption, and ensuring retention. In this role, you will have the opportunity to provide industry leading geospatial solutions to the most interesting commercial companies in the world spanning mapping, energy, insurance, telecommunication, and other industry verticals.

• Serve as the primary customer contact once sales opportunities convert into contracts.
• Onboard new customers and train them on how to utilise the Vantor Hub platform.
• Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives.
• Establish and maintain strong customer relationships and customer satisfaction through routine communication.
• Maintain a portfolio of customers and be responsible for contract renewals and upgrades.
• Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally to Vantor and externally to Customer.
• Act as the Vantor liaison for technical inquiries, issues or escalations. This will include working with Vantor Support, Product Management (i.e. roadmaps), or others as needed and advocate customer needs/issues cross-departmentally.
• Build an in-depth understanding of customers' business processes involving Vantor products and services.
• Identify areas of upsell or new revenue streams and ensure sales is informed of any opportunities that involve an amendment or expansion of an existing contractual commitment.
• Provide insight with respect to the availability and applicability of new products and features.

• Bachelor's degree or equivalent experience and 5+ years professional background in customer-facing roles within premier, global organizations.
• Have a track record of maintaining strong customer relationships.
• Ability to travel (~ 30%).
• Proficiency with Microsoft Word, Outlook, Excel, PowerPoint, SharePoint, Zoom.

• Previous Customer Success Management experience desired.
• Success renewing and growing existing customer contracts.
• Preference for Europe with the ability to work out of our London, UK office.
• Experience with geospatial intelligence (GEOINT).
• Applied experience in Geospatial Information Systems (GIS), Remote Sensing, and/or Image Processing desired.
• Familiarity with OGC services such as: WMS, WMTS, WFS, and WCS.
• Familiarity with CQL and Python.

Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.