At a Glance
- Tasks: Lead a dynamic service desk team and tackle complex technical challenges.
- Company: Ambitious IT services business with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and excellent career progression.
- Other info: Opportunity for continuous improvement and professional growth.
- Why this job: Shape the future of tech support while mentoring and leading a passionate team.
- Qualifications: Experience in technical support and leadership skills.
The predicted salary is between 40000 - 45000 € per year.
£40,000 - £45,000 + Hybrid Working + Excellent Benefits
If you're building your career within an MSP environment and enjoy the fast-paced, varied nature of supporting multiple clients, this is an opportunity to take the next step into a genuine leadership role within a growing, ambitious IT services business. This is not a role where you'll be stuck purely firefighting tickets. Instead, you'll play a central role in shaping how the service desk operates, mentoring a small team, improving processes and acting as the senior escalation point for more complex technical issues. You'll still be hands-on, but with real influence over how things are done.
Working within a collaborative and forward-thinking business, you'll benefit from a clear progression path toward IT Service Management, with exposure to service performance, reporting and continuous improvement initiatives from day one.
Key Responsibilities
- Lead the day-to-day operations of the service desk, ensuring tickets are effectively triaged, assigned and resolved within SLA
- Act as the senior escalation point for complex technical issues across client environments
- Mentor and develop junior analysts through coaching, training and regular 1-2-1s
- Drive service improvements by analysing performance metrics and identifying trends
- Maintain high-quality documentation across tickets
Technical Support Analyst - Team Lead in Surrey employer: MaxAd
Join a dynamic and ambitious IT services business that values collaboration and innovation, offering you the chance to lead a team while shaping the future of the service desk. With a competitive salary, hybrid working options, and a clear path for career progression into IT Service Management, you'll find ample opportunities for personal and professional growth in a supportive environment. Experience a workplace culture that prioritises mentorship and continuous improvement, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst - Team Lead in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT services industry and let them know you're on the lookout for a Technical Support Analyst role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and leadership qualities. Think about how you can showcase your experience in mentoring and improving processes, as these are key for the role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that excite you and fit your skills – we’re all about finding the right match!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Support Analyst - Team Lead in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Analyst role. Highlight any leadership experience and your ability to mentor others, as this is key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention your experience in an MSP environment and your approach to improving processes.
Showcase Your Problem-Solving Skills:In your application, give examples of complex technical issues you've resolved. We want to see how you think on your feet and your ability to lead a team through challenges, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at MaxAd
✨Know Your Stuff
Make sure you brush up on the technical skills relevant to the role. Understand the common issues that clients face and be ready to discuss how you've resolved similar problems in the past. This will show your potential employer that you're not just a ticket-fixer but someone who can lead and mentor others.
✨Show Leadership Qualities
Since this role involves mentoring and leading a team, be prepared to share examples of how you've successfully led projects or teams in the past. Highlight your experience in coaching others and driving improvements, as this will demonstrate your capability to take on a leadership position.
✨Understand the Business
Research the company’s values, culture, and recent developments. Knowing how they operate and what their goals are will help you tailor your answers and show that you're genuinely interested in contributing to their success. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, especially regarding complex technical issues or team dynamics. Think through some scenarios beforehand and outline your thought process. This will help you articulate your problem-solving skills and approach to leadership effectively.
