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- Tasks: Support clients through the mortgage process with exceptional service and guidance.
- Company: Join a dynamic team focused on client satisfaction in the mortgage industry.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and hybrid working options.
- Why this job: Perfect for detail-oriented individuals who prefer coaching over cold sales.
- Qualifications: Experience in customer service within the mortgage sector is essential.
- Other info: No cold calling involved; focus solely on helping clients.
The predicted salary is between 28000 - 42000 £ per year.
Client-Focused, No Cold Sales
Up to £35,000 + Quarterly Bonus + Hybrid
Are you a detail-driven mortgage industry professional who loves the technical elements of mortgage advisory, guiding clients through the process and providing outstanding service - but would rather leave the sales chasing to someone else?
If your strengths lie in customer service, coaching, and case progression rather than lead generation...
Mortgage Support Specialist employer: MaxAd
Contact Detail:
MaxAd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Support Specialist
✨Tip Number 1
Familiarise yourself with the latest mortgage products and regulations. Being knowledgeable about current trends will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the mortgage industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at companies like us.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and case progression. Highlight your experience in guiding clients through processes, as this is crucial for a Mortgage Support Specialist role.
✨Tip Number 4
Showcase your soft skills, especially in communication and empathy. These are vital in a client-focused role, so be ready to share examples of how you've successfully supported clients in the past.
We think you need these skills to ace Mortgage Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for a Mortgage Support Specialist. Highlight your experience in customer service and case progression in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in the mortgage industry. Emphasise your detail-oriented nature and any previous roles that involved guiding clients through processes without focusing on sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to support clients effectively. Mention specific examples of how you've successfully assisted clients in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at MaxAd
✨Showcase Your Customer Service Skills
As a Mortgage Support Specialist, your ability to provide outstanding customer service is crucial. Prepare examples of how you've successfully guided clients through complex processes in the past, highlighting your attention to detail and problem-solving skills.
✨Understand the Mortgage Process
Make sure you have a solid understanding of the mortgage process and the technical elements involved. Be ready to discuss specific scenarios where you’ve navigated challenges or provided solutions, as this will demonstrate your expertise and confidence in the field.
✨Emphasise Team Collaboration
Since the role involves working closely with other professionals, be prepared to talk about your experience in team settings. Share instances where you’ve collaborated effectively with colleagues to ensure smooth case progression and client satisfaction.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your genuine interest in the role and the company. Ask about their approach to client support, team dynamics, or how they measure success in the position. This not only helps you gauge if it’s the right fit but also leaves a positive impression.
