At a Glance
- Tasks: Assist charity supporters with enquiries and manage campaign information.
- Company: A growing specialist business supporting charities across the UK.
- Benefits: Competitive salary, part-time hours, and supportive team environment.
- Other info: Full training provided and opportunities for personal growth.
- Why this job: Make a difference by helping charities while developing your customer service skills.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 25200 - 30800 £ per year.
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
- Customer Service Administrator
- Part-Time
- Burton-in-Kendal
- £26,500 pro rata + Benefits - 25 hours per week
Are you an experienced customer service or administration professional looking for a varied part-time role?
Do you enjoy helping people, keeping things organised and using your initiative to get things done?
Our client is a growing specialist business helping charities and not-for-profit organisations across the UK raise vital funds through lotteries, raffles and donation campaigns.
A friendly, organised Customer Service Administrator is now required to join their small, supportive team.
Combining telephone and email support with practical administration, you'll help charity supporters with their enquiries while keeping campaign information and records accurate.
You might explain a payment or update someone's details, then help process incoming post or prepare welcome packs.
Full training in the sector and systems will be provided.
What matters most is your warm, professional manner, attention to detail and willingness to take ownership of tasks and help colleagues during busy periods.
Key Responsibilities
- Handle inbound calls and emails, resolving supporter enquiries, requests and complaints professionally and sensitively.
- Help new supporters understand campaigns, entries and payments, ensuring a positive experience.
- Make outbound calls to re-engage supporters and, as a new service launches, help resolve failed recurring payments.
- Update contact and payment details, accurately recording interactions and entering information into the CRM.
- Process incoming post and campaign responses, prepare welcome packs and support filing, scanning, reconciliations and reporting.
- Support the wider operations team, prioritising tasks during busy campaign periods and handling supporter data responsibly.
Skills & Experience
- Previous experience in customer service, administration, sales support, supporter care or a similar role. xsabvtc
- A friendly, professional telephone manner, clear written communication and strong listening skills.
- Patience and empathy, with confidence handling both routine enquiries and sensitiv
- Please click on the apply button to read the full job description
Customer Service Administrator in Dalton employer: MaxAd
Join a well-established air conditioning specialist in Ash Vale, where you will be part of a supportive team that values quality workmanship and customer service. Enjoy a competitive salary, a fully equipped company van, and private healthcare, all while benefiting from ongoing training and excellent career growth opportunities. With a focus on work-life balance and a diverse range of projects across Surrey, Hampshire, and Berkshire, this role offers a fulfilling and rewarding environment for skilled engineers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Dalton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like MaxAd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at MaxAd and let us see your personality shine through!
We think you need these skills to ace Customer Service Administrator in Dalton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and MaxAd.
Get Familiar with Our Brand:Before applying, take some time to learn about MaxAd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at MaxAd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress MaxAd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which MaxAd will surely appreciate.
